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Technology Stocks : Oracle Corporation (ORCL) -- Ignore unavailable to you. Want to Upgrade?

To: Bipin Prasad who wrote (13592)	4/1/2000 9:00:00 PM
From: Gilbert Drapeau	Read Replies (3) \| Respond to of 19080

Oracle Delays Parts of CRM March 23, 2000 Erin Kinikin Oracle confirmed this week that it will delay several modules of its long-awaited customer relationship management (CRM) 11i release, a caution flag to companies with pressing CRM needs considering Oracle. The two modules (Oracle Telesales and Oracle Web Sales) will be a controlled release, subject to installation restrictions and additional handholding. While Oracle emphasizes that only two of 63 CRM modules are affected by the slip, Giga notes that business-to-business (B2B) companies will have great difficulty establishing customer relationships without a way to sell products and manage accounts. (Mobile Sales was initially a controlled release as well but has now been added to the general availability list.) Oracle's plan to release several industry-specific CRM modules (e.g., banking, utilities, telecommunications) concurrent with base CRM functionality also points to significant release cycle compression and added risk, and will likely result in additional delays. (Siebel and SAP ship industry-specific functionality at least a quarter after the base product.) We reiterate our position that Oracle will not deliver a robust enterprise CRM suite until the end of 2000, and urge companies to proceed with caution. ¸ 2000 Giga Information Group