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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: mr.mark who wrote (10302)	6/25/2000 5:22:00 PM
From: mappingworld	Read Replies (1) \| Respond to of 110645

Thanks for your long note. Did I make it clear enough I was having a problem with Symantec? Sure? LOL Yes I know the difference between compatibility and certification. Norton's antivirus for 98 and w2k is not an issue of certification. It simply will not run. Many companies have created programmes that can run on win 9x and NT. That is what symantec should have done, IMO. Just another opportunity to squeeze the consumer imo. For example, Mccafee virusscan is win9x and w2k compatible, though I am not sure of the earlier history. But to give an example, I have metastock which is win9x and NT compatible and therefore w2k compatible. At some point it must have been a conscious choice on the part of symantec to create another line for NT, a separate line for win 9x. SIGH. Olga

To: mr.mark who wrote (10302)	6/25/2000 9:17:00 PM
From: laylow	Read Replies (2) \| Respond to of 110645

This is my first post on this thread, although I've followed along for some time. I've found it to be very helpful, with several problems I've had, and for that I thank you all. I hate for my first post to be a negative one, but I'm afraid my opinion of Symantec is not very high at this time. I've heard many here sing their praises, however I wonder if you have ever tried to e-mail customer support for help with a problem, or to retrieve lost software. If you have a few hours to pick over their site, I think you will discover they don't have a direct e-mail link to customer service. I finally found an email address, and asked for help with retrieval of a lost program, and was totally ignored for about four months after repeatedly requesting help. I finally sent an e-mail informing them that I didn't expect any reply or help, but wanted them to know that I wouldn't in my lifetime purchase any Symantec product, and would advise as many people as humanaly possible of my experience with them. Believe it or not I received about four e-mails in less than two days. They were very sorry, and more than willing to help with my problem, of course the period for a refund had long since expired. I told them no thanks, I would write the $150 loss of to experience, and had long ago decided I didn't want to reinstall any of their piece of crap junk software, considering they offer no customer support. My experience may be unique, but I feel people should be aware, that if you have a problem this company is unwilling to even reply, much less help until it is to late.