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To: Michaelth1 who wrote (23999)	7/26/2000 12:30:45 PM
From: Ahda	Read Replies (2) \| Respond to of 29970

i disagree with you. Umg made it in this area because they gave customers the best service they could on their installs. One satisfied customer will bring you ten more by word of mouth and AOL was no where close to becoming a UMG which is a total communication service. AOL in my opinion was more teenage fad at one point. AOL knowing this began transforming themselves to be able to compete in the future.

To: Michaelth1 who wrote (23999)	7/26/2000 12:31:22 PM
From: gpowell	Respond to of 29970

What is AOL's churn rate?

To: Michaelth1 who wrote (23999)	7/26/2000 10:37:57 PM
From: gpowell	Read Replies (2) \| Respond to of 29970

<Remember the Pentium bug? The busy signal crisis at AOL?> Yes and yes. Have people stopped buying Intel chips or signing up for AOL? No and no. In fact, they are doing so at faster rates than prior to these crises. The busy signal problem was in 1996, correct? Let’s look at AOL’s sequential growth rate since Jun of 92 (see post linked to this one). Examining the data, prior to the “busy signal crisis” AOL grew their subscriber base, sequentially, at an average of 26.3%. After the crisis the growth has slowed to an average of 9.4%. So much for your “fact”.