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Pastimes : Let's Talk About Our Feelings!!! -- Ignore unavailable to you. Want to Upgrade?

To: Rambi who wrote (85672)	8/17/2000 8:37:24 PM
From: average joe	Read Replies (2) \| Respond to of 108807

Frederick represents positive change Rambi represents status quo.....

To: Rambi who wrote (85672)	8/17/2000 11:11:43 PM
From: Frederick Smart	Read Replies (1) \| Respond to of 108807

Rambi... >>I THINK you are saying that your flight was cancelled and you're pissed. And are planning an insurrection. An airline coup d'état! Like airline management WANTS you to be dissatisfied? Like they WANT you to have your flight cancelled? PLEASE.>> Hey, look at one thing: ACTIONS. They can't have it both ways. They can't have their cake and eat it, too. The message they're sending loud and clear is that customer trust is expendable. And it's the customers who are going to make sure they are held responsible for their choices. >>You already have the power. A bunch of ignorant customers taking over the management is NOT going to get you anywhere.>> "Ignorant customers.....?" Hmmmmm??! But we have the power, you are right. Where did "ignorant" come from? >>The POWER lies in your ability to book with another airline, not take over the one that made you mad.>> I'm not mad. I'm actually amused. I accepted this outcome. We went for a nice long walk with our two boys this evening. It was great! >>When a company doesn't earn trust, you don't buy the product! So just don't buy a ticket from United next time. Everyone knows they're having problems. Rambi, airline executive wife, who knows how damn hard management works to keep the customer happy>> You forgot the "i" word - ignorant customers happy. The curtain is being pulled on all these companies that have been built up over the years on the mistaken belief that customers are somehow "ignorant." Massive change is happening because more customers are beginning to come to realization that management has, too often, taken them for granted. United Airlines has become Divided Airlines. What a metaphor! What a story. What a learning experience! Peace. .