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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: John Koligman who wrote (160481)	9/8/2000 12:30:21 PM
From: AJ Berger	Read Replies (1) \| Respond to of 176387

I've noticed the DELL Site problems too. I have never seen as many mistakes, dead links, and missing content as I have over the past summer at Dell.com At one point the entire SOHO site was down for a whole day. Even Dell admitted to me on the phone it was odd. I've seen suggested computer lists where all 8 models had the same price. I've seen configuration warnings that even contridicted themselves. There has definately been a remarkable drop off in the quality and integrity of information at the Online Site. For all we know this may be some sort of conspiricy by the Human salespeople to get people to phone in their orders, instead of doing them online. Yet another sign that Dell's margins will be sufferring in coming months. Note: if you use Netscape 4.7X, don't bother shopping at DELL. many of the later pages needed to complete a transaction don't work correctly unless you have Explorer 5.X (this is true whether you use 56bit or 128bit encription) I have filled out multiple surveys on the DELL site pointing out these Gaffs, yet all I get is automated responses. When I did the same at HP and Compaqs site, not only did I get Emails, but both companies had a representative call me for additional feedback, Compaq directly, and HP thru an independent customer service outsource company. DELL seems to be falling apart at the seams here. I think Micheal should cool his jets and clean house before things really get out of hand for shareholders.