Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : E*TRADE IPO Alert - Y2K and Beyond (EGRP) -- Ignore unavailable to you. Want to Upgrade?

To: Jim B who wrote (7870)	9/21/2000 7:24:09 PM
From: Jim B	Read Replies (4) \| Respond to of 10270

HEY ALL READ THIS IF YOU USE ETRADE FOR IPOs -- IMPORTANT I just spoke with technical support at etrade.. they are "unaware of any technical problems with the IPO center" and have "not heard of any problems this week".. I had the guy confirm it with his supervisor I told him about 1) blank IPO pages 2) customer service msgs 3) seeing other people's account #s 4) seeing conditional offers with share sizes bigger than what you asked for 4) being unable to log on 5) unable to reconfirm 6) lost reconfirms 7) lost IOIs and more They asked how they could help me because they had no reported problems and the acct I called in under was working just fine.. although BEFORE I called it wasn't working at all... the moment I hung up that same account stopped working.. I called them back and it worked again before I even talked to someone.. so I hung up and it went down again the guy at etrade said to email SERVICE@ETRADE.COM if anyone wants to report any problems with the IPO center or problems with reconfirming or putting in orders.. he said we should be specific and cite different types of error msgs and what we did to try and resolve it ourselves (like clearing cache, logging off, loggin in from www.etrade.com instead of a bookmark, doing the "switch accounts" thing, trying different browsers, etc... I think everyone should email SERVICE@ETRADE.COM and demand they acknowledge the problems are getting worse or we'll never have a good chance at this.. and one day the whole thing will explode and NO ONE will get shares of anything You might consider leaving OUT your account number if you are afraid they will harrass you ; but we've got to let them know there's a problem or we can expect that they'll NEVER fix it interesting isn't it that tech support knows of no such problems will customer service spent all night and all day today apologies for the "technical difficulties" what a joke... oh and you might want to praise them and tell them how much you love the current IPO process and system WHEN IT WORKS... cuz we dont want them changing the process.. just need them to fix the system jim