To: Garlic Breath who wrote (12419 ) 10/11/2000 10:50:53 AM From: mr.mark Read Replies (1) | Respond to hi steve,find out more about what kind of crashes are happening. specifically, are they browser crashes, like invalid page faults and general protection faults? are they operating system crashes ('blue screens of death') with ominous messages like a fatal exception error has occurred ? it is always, always advisable to write down the message errors to assist in troubleshooting the cause. you may have just one corrupt file that we can replace, but we need to know more about the error messages to determine that.install a good utility suite on your sister's machine. symantec's norton utilities is ideal, imo, or you could opt for the larger, more comprehensive suite, norton systemworks which contains norton utilities. as you may know, these programs run all sorts of checks on windows for you and automatically repair problems. it is not uncommon for a first time user to discover 100 system errors. that's a lot of things going wrong. (even without a special utility suite like norton offers, there are still many system tools within win98 that can be run to diagnose and repair problems. take a look at 'system file checker', for instance.)perform basic system maintenance on the computer. clearing all cache and temp files and cookies can rid the machine of potential problems and conflicts. then perform a disk scan and also run a defragmenter. these tasks can be accomplished without the norton tools, but imo they are handled more efficiently by the special software. for instance, during the defragmenting process (which norton calls 'speed disk'), a lot of optimization takes place, i.e, the program places your frequently used files at the front of your hard drive for quick access, and the infrequently used ones near the back.
