Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Nortel Networks (NT) -- Ignore unavailable to you. Want to Upgrade?

To: Bosco who wrote (8396)	11/7/2000 3:58:01 PM
From: peggylynn	Respond to of 14638

Bosco - Thanks for the link to the Computerworld Clarify article. It's a refreshing change to see some signal poking its head up amongst all the recent noise.<g> It has always struck me as curious that there seems to be very little discussion in the carrier gear sector about why providers' customers are pounding the living tar out of them for more bandwidth. Customer relationship management is just a piece of the economic benefit pie that big, fast, smart networks bring to the table for business. >> The new system should make it easier for customers to use the courier's Web-based customer support systems because call center representatives will have greater access to customer data across all channels, explained Roussain. That should foster 25% to 40% annual growth in the number of FedEx customers who use the Web for customer support. Meanwhile, that should help hold the growth rate in FedEx's call center activity to a manageable 3% to 4% per year, said Roussain. The shift among customers to using the Web for customer support should create huge cost savings; each call center transaction costs a few dollars to support, while a Web-based transaction can cost as little as two cents. Analysts say FedEx is doing what it needs to do to keep pace with customer expectations but hasn't leapfrogged the rest of the market with these moves. "It's the price of staying in business," said Chris Newton, an analyst at Boston-based AMR Research Inc. If UPS hasn't already launched a major CRM initiative, said Newton, it's probably not far behind. << JDSU's COO, Jay Abbe, used his keynote address for the 11/1 Chase H&Q Connected2000 conference to the discuss the broader economic drivers for high speed networking. eventsdigital.com Don Smith from NT along with representatives from CIEN, JDSU, ONIS and SCMR participated in the first optical panel. I've only had a chance to listen to the keynote and optical panel and found both well worth the time. - peggylynn