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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Jerry Miller who wrote (10717)	12/1/2000 5:58:56 AM
From: CynicalTruth	Respond to of 17977

I'm beginning to feel this is bordering on criminal behavior. They charge my account for a total of 4 months all at once without my consent, then deny that it even happened, then threaten to cut off the service if I don't pay up again... At 4 months charged starting with Sept. that means I'm paid up through the end of Dec. Seems they want to pocket $85 free and clear.... now I know how they're paying for those "upgrades". LOL

To: Jerry Miller who wrote (10717)	12/1/2000 10:45:43 AM
From: coug	Read Replies (1) \| Respond to of 17977

Jerry, <<same here. same e-mail. same hrsht in the content.>> Same here, same hrssht.. Now can't get through.. When I do,, might can them.. good luck, coug

To: Jerry Miller who wrote (10717)	12/2/2000 5:56:44 PM
From: Andriy Turhovach	Read Replies (3) \| Respond to of 17977

To whomever at Quote.Com support -- I received the below E-Mail from you folks today: Dear Quote.com Subscriber, Due to a billing issue, we were unable to charge your credit card for the September and October billing periods. We have attempted to re-bill your credit card on file, but were unsuccessful. Unless we are able to bill for your account, we will put the account on hold close of business Monday December 4th, 2000. Please go to the Account Management section of Quote.com to confirm the Credit Card on file - quote.com "Log in" and then click on "Account Mgt." If you have further questions, please contact the Quote.com Billing department by calling 800-498-8068 and choosing option #1 Monday - Friday 9:00am - 6:00pm EST. Thank you, Quote.com Client Services I sent the following reply: Dear Quote.Com Billing Department - Re: "Due to a billing issue, we were unable to charge your credit card for the September and October billing periods." I should hope you are not charging for the September and October billing periods as I did not begin your service till early November! If you want to charge for the November period, feel free, using the credit card on file. Incidentally, I tried to access "My Account" as suggested and your message to me was "invalid password" when, in fact, I was using the proper password. So, Quote.Com, I suggest two things -- Do not make an attempt to charge my credit card card for September/October as I was NOT a subscriber for that time period, and do fix your web site so that it allows access to your users. Oh, and a third one, DON'T issue threatening letters to your customers when the facts, as you allege, are totally inaccurate. Sincerely, Bo Maslanka My question to you folks is this -- IS this any way to treat new customers, let alone old ones??? Incidentally, I have been very pleased with your program and its performance up 'till now, especially with the Boston servers. Haven't had any problems (keeping fingers crossed). I only trade futures and my quote sheet is probably miniscule in size compared to other users, which may account for the good performance. Whatever the case, I am a new, and so far, satisfied customer... BUT really, is this any way to keep me happy??? C'mon billing, get your act together.