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To: lkj who wrote (284)	12/12/2000 1:24:32 PM
From: mr.mark	Read Replies (1) \| Respond to of 332

hi kahn michael mace has your answer..... <g3> "Mace implied, though, that Palm has figured out how to finesse the simplicity-versus-features dilemma. "We're adding a lot of stuff," he said, "but one thing we're looking not to do is to make things mandatory." He cited the example of MP3 music playback capabilities. "Our research showed that only 15 to 20 percent of our users want it. If you make it mandatory, you piss off 80 percent of your customers," he said. "What you have to do is let people choose what they want to add." [clipped from a 12/11/sf chronicle article] :) mark