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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel? -- Ignore unavailable to you. Want to Upgrade?

To: zuma_rk who wrote (17193)	12/18/2000 3:38:18 PM
From: Brooks Jackson	Read Replies (4) \| Respond to of 20297

Two reasons EBPP isn't taking off as it should: Reason #1: INTU is charging a hundred bucks (!!) just to set up billpay accounts in Quicken: intuit.com Can you believe the gall? How dumb is it to gouge people for the privilege of being your customer? Reason #2: Lousy customer support from CKFR: I signed up for PEPCO bills. Quicken messaged me to contact CKFR to clear up a 'problem setting up' the account. CKFR customer service bucked me to CKFR technical support, where a techie denied that CKFR supported Quicken billpay. I told him he was mistaken and spoke to his supervisor, who was equally ignorant, and who transferred me to INTU customer service. After talking with three different folks at that end I was conferenced back to CKFR customer service, where a different person (finally!) told me PEPCO had rejected my account and that I would have to contact them directly. A transaction that should have taken two minutes took a total elapsed time of more than one hour. Had I been a normal customer, I would have accepted CKFR's denial of responsibility and I doubt I ever would have gotten the correct answer. (Actually, it may not be the correct answer. Naturally, PEPCO hasn't a clue how to get this fixed, but somebody is supposed to call me back later today. Any bets?) This is a totally unsatisfactory performance by INTU and CKFR both. If they make it this hard to be a customer, they shouldn't be surprised if they don't have as many customers as they would like. Comments?