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Strategies & Market Trends : Gorilla and King Portfolio Candidates -- Ignore unavailable to you. Want to Upgrade?

To: johndelvecchio who wrote (37470)	1/3/2001 2:26:36 PM
From: Mike Buckley	Read Replies (2) \| Respond to of 54805

John and mtnlady, My thinking is that CRM isn't mission-critical. However, because the purpose of CRM is to help provide a sustainable, competitive advantage, I do believe that it's going to be one of the last parts of the budget to recieve wholesale cuts. In that light, I read an article in the last couple of weeks that said that next year more than half of corporations are planning that 50% of their IT budgets will be devoted to CRM. Sorry that I don't remember the article or the source of the information. --Mike Buckley