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To: TLindt who wrote (17349)	1/11/2001 12:51:13 PM
From: peat	Read Replies (1) \| Respond to of 20297

>>>>And I am an idiot.<<<< haah, takes one to know one. i have had sporatic road runner service for the last two weeks. it had been good for a couple months. back at it again. called for service over a week ago. 4 days till they can get out, friday. problem is intermittant service. friday the service dispatcher calls to verify the service call. yes, i am home. the service is up at the moment, but it is still going down often. good, at least they are coming. 4-5 fri pm no body here. call to find out that dept is gone for the weekend. call back mon to find out the dispatcher had canceled my repair call. said I had told her everything was OK. do i go to the top of the list? FUCKING NO!!!!! next available appointment is this afternoon, wednesday. sat the service went out altogether. my complaint. i have been with no internet access for 5 days because of the dispatcher's mistake. that is Road Runner as in Time Warner as in AOL if any of you have an interest. do i blame her? no. i should have a back up system. i do. i keep my note book set up as my traveler and back up with multiple access. have had a lot of trouble since oct 99 when i 1st got RR. i waited until the service was right for 3 months straight before i sent my back up in to be updated. 2 weeks ago i sent it in. was it done. no. my guy, who is a friend as well as a computer guy, had put it off because he knew i wasn't going out of town until the end of the month. and they finally had RR fixed, right? if Murphy didn't have laws and Peter didn't have principles.... while venting i stumbled by an idea about using the experience to my advantage. every body is running into adoption problems of some sort. security, ethics, habit, ..... this internet implimentation stuff is probably not going to slide right in. the sand in the ointment comes from many corners. hardware, software, employee training, customer acceptance, social adaptation, capital availability, ........ there are so many potential snags that it seems unreasonable to expect any of these new implementation businesses to run smoothly. there will be plenty of hickups in all of them. good customer service will be critical to smoothing these things out. the big advantage EBPP has here is the ability to drive revenue via their customer service depts. i would expect that will allow the EBPP folks to hire more capable CSRs. it will be at a higher wage that should be offset by the aditional revenue. better service for less outlay will be an asset the EBPP sector will enjoy for years. waiting to see the blitz of advertising we are suppose to get from all the big boys this year. they can start any time now. good luck with the diets we all are trying not to get caught cheating on. IMHO PETE