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Technology Stocks : AUTOHOME, Inc -- Ignore unavailable to you. Want to Upgrade?

To: GraceZ who wrote (27305)	2/20/2001 1:53:12 AM
From: KW Wingman	Respond to of 29970

You are stuttering in paragraphs again.

To: GraceZ who wrote (27305)	2/20/2001 8:27:36 AM
From: Elsewhere	Respond to of 29970

Rogers in Talks for At Home to Pay for Future Outages (Update1) By Steve Maich Toronto, Feb. 19 (Bloomberg) -- Rogers Communications Inc. is in talks to have At Home Corp. pay penalties for future service failures and slow repair times after the fast Internet service broke down on Rogers customers in October and November, said the head of Rogers's cable unit. John Tory, chief executive of Rogers's cable-TV unit, said he wants the At Home Internet service to work ``99.99 percent of the time'' and most failures to be fixed within an hour. He wants At Home to agree to pay specific compensation to Rogers every time the Internet service fails to meet agreed-upon service levels. Toronto-based Rogers is Canada's No. 1 cable company and has about 312,000 fast Internet subscribers. The company expects to increase that number by 45 percent to 50 percent this year, as long as the service failures that have plagued the service over the past year can be solved. ``You learn lessons from your most difficult days,'' Tory said in an interview. ``We'd like to leave ourselves in a position where we're less exposed to anybody else's performance in the delivery of a service to our customers.'' After the recent service problems, At Home paid for C$25 gift certificates at a Canadian bookstore chain to be delivered to all Rogers's Internet customers. Other major At Home customers, including Comcast Corp. and No. 3 U.S. fast Internet company, Cox Communications Inc., are negotiating similar agreements with At Home, Tory said. Officials for Cox, Comcast and At Home weren't available to comment. Tory said the At Home service has improved significantly in recent months after Michael Armstrong, chief executive of No. 1 U.S. cable company AT&T Corp., which controls At Home, took a personal role in solving the service problems. Rogers shares have fallen 41 percent over the past year amid intense competition from Canada's No. 1 telecommunications company BCE Inc., for Internet, digital television and mobile phone subscribers. At Home shares have plunged 83 percent in the past year as the company signed up fewer customers and had wider losses than analysts predicted. The service agreement will be in place by the end of March, Tory said. Rogers is still planning to take a greater role in running its fast Internet network, he said. quote.bloomberg.com