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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: Dustin who wrote (18328)	4/3/2001 11:57:35 PM
From: shadowman	Read Replies (1) \| Respond to of 110652

Matrox related but the info might help? The computer no longer shuts down properly with the card in the system while using Windows 98 SE. - Microsoft has acknowledged shutdown problems due to various problems and has provided an update patch. Please download the shutdown patch from microsoft's web site: microsoft.com If this patch doesn't help, here are a few other items to try: First thing to try will be to get the latest drivers and BIOS from our web site. If you are using Windows 98 you can try disabling Fast Shutdown. For this go to Start > Run, and type MSCONFIG. In the General tab, click on the Advanced button and put a check mark beside this option. Certain network cards will also create this sort of problem when using theircomplete set of drivers. Try using just the basic drivers from the manufacturer or remove the network card and see if the problem persists. Go into the bios of your motherboard and try different AGP aperture settings, starting from the lowest setting and moving up to the maximum setting that your system bios allows. (Please note that in some cases the TurboGL feature of our drivers may not function properly if the AGP aperture size is not set to 256 MB.) If you have Norton Anti-Virus installed, go to its Options > Auto Protect > Advanced > and uncheck "check floppies when rebooting the computer". Edit: also If your machine has multiple video cards from multiple vendors, and you wish to use the Multiple Monitor feature of Windows 98, all installed video drivers must be multi-monitor compatible. (Drivers for most Banshee cards, for example, aren't.) ATI's 5.2 and higher drivers are multi-monitor compatible. Check with your other card manufacturer's to determine what version of their drivers you need.

To: Dustin who wrote (18328)	4/4/2001 12:15:56 AM
From: shadowman	Read Replies (1) \| Respond to of 110652

Another possible simple (easier to follow) solution. Troubleshooting Shutdown. Disable Fast Shutdown Disabling fast shutdown is necessary when you are troubleshooting shutdown problems in Windows 98. When you shut down Windows 95/98, all device drivers are uninitialized. When fast shutdown is enabled in Windows 98, device drivers are not uninitialized. This results in a faster shutdown. Fast shutdown is enabled by default. This feature is incompatible with some hardware devices and can cause your computer to stop responding if these devices are installed. To disable fast shutdown, follow these steps: 1.Click Start, point to Programs, point to Accessories, point to System tools, and then click System Information. 2.On the Tools menu, click System Configuration Utility. 3.On the General tab, click Advanced. 4.Click the Disable Fast Shutdown check box to clear it, click OK, and then click OK again. 5.Click Yes when you are prompted to restart your computer. Another way to look at Fast Shutdown Some hardware devices are not compatible with the way that 98 just 'yanks the plug' when it shuts down your system and may cause a system lock-up, forcing you to do a cold boot. One work-around for this problem is to disable the fast shutdown mode. According to Microsoft, another common cause of these shutdown lock-ups is a damaged Exit Windows sound file. To determine whether or not this file is causing the problem, disable it. Inside the Control Panel, double-click Sounds to open the Sounds Properties dialog box. In the list under Events, select Exit Windows. Click the down arrow under Sound, select None, then click OK. Or, you could turn your sound scheme off altogether by selecting No Sounds in the list of Schemes. Now try shutting down Windows 98. If the problem is gone, leave the Exit Windows sound disabled, or use the Sounds dialog box to select a new sound. You can then try reinstalling the sound that was causing the problem. (All the preceding suggestions are the results of a Google search) :)

To: Dustin who wrote (18328)	4/4/2001 12:49:36 AM
From: Nemer	Read Replies (1) \| Respond to of 110652

Dustin ... >>>>> I'm not great with the technical side of computers, so if you have any recommendations please make it simple ;-) ok ... let me review what you said so I understand it ... 1) >>>>>>everything worked fine FIRST time with the new card UNTIL shut down ....<<<<<<< I gather that the 3rd monitor was recognized, you put in the settings you wished, you used it and it worked with 3 just like it worked with 2 BUT when you shut down ... Windows "hung" and it was necessary to do a hard shut down ... then upon reboot Win gave you the lecture about shutting down correctly and checked for errors on the drives ////// 2) >>>>>>>removed the card, the computer was fine...for a couple weeks. <<<<<<< did you try any more than the first time before you pulled the new card? if yes, did the same thing happen? if no .... things DID work fine on 2 monitors for couple of weeks ////// 3) >>>>>> after more fiddling I am unable to shut down my computer at all <<<<<< whoops ....just WHAT kind of "fiddling" .... do the screens go "kinda bland and gray" upon attempting but failing to shut down and then you either cancel ... and the screens go back to normal .. or you do a hard shut down which brings up the lecture and the scan upon restarting ///// 4) >>>>> should turn off the plug and play for the new card <<<<< well, I don't think too much of that, but I guess it is possible .... 5) >>>>>> tried the MS patch and disabled the fast shutdown <<<<<< the patch had NO effect and you were unable to find the disconnect for fast shut down ... ok, now if what I'm understanding is what is happening on your end .... =========================== let me make some observations/reccomendations .... Dennis told you that when the patch is applied, the fast disconnect is no longer available ....... try swapping the two PCI cards ....first and see what happens .... pull the TNT2 and stick it in the slot where you have the ATI ...after you remove it of course ..... ggg and put the ATI in the slot that you had the TNT2 ... with all three monitors and vid cards installed === crank up the system and get things running .... Win should recognize that you have new hardware and install it for you .... make sure all three monitors are running and have desktop ability ... not just the black and white recog screen ... pull up control panel pull up system pull up device manager put a dot in the view devices by type there should be NO little yellow question marks ... everything should look nice and clean .. but tell us where and what anything says that doesn't look normal .... such as a little yellow mark, OR a red line through something ... put a dot in the view devices by connection ... and tell us if anything looks amiss .... close out the screen .. and then ====> pull the control panel up on screen ... pull up display ... pull up settings ... look at all three displays in the box ...all should show the Trinitorns get number one display in the box ... clik on advanced ... do the same for numbers two and three ... ALL should show the correct drivers .. clik on performance and move the hardware acceleration slide from full to none ..... clik apply .... clik ok clik ok try to shut down and let us know what happened ... I'll await the results before I go deeper into things ... Nemer

To: Dustin who wrote (18328)	4/4/2001 1:15:32 AM
From: shadowman	Read Replies (1) \| Respond to of 110652

Glad to see Nemer on the scene...you're in good hands. A couple of more suggestions. techadvice.com ...The computer "hangs" on shutdown.... When using ACPI and the computer hangs with the message, the computer might lock up with the message.. Windows is shutting down -OR- It's now safe to turn off your computer "Hard Drive" might be causing problem Check your hard drive for possible errors using the surface scan option. Even better use a commercial Utilities program to scrub the hard disk and see if there are any bad spots. If you are using Norton Anti Virus, use the "Live Update" to update your virus definitions through the internet. Sometimes this will fix problems with hanging during shutdown. "Typical Role" might be causing problem Another cause might be the "Typical Role of a computer = Network Server" setting which is found in \| Control Panel \| System \| Performance-Tab \| File system-Button \| Hard Disk-Tab \|. When this setting is set to "Network Server" the computer can have problems 'dumping the cache'. Change the setting to "Desktop Computer" and see if the helps. "Fast Find" causes problem Try disabling the program "Fast Find" Click on Start \| Run \| and type in the text box MSCONFIG and click OK The "system configuration utility" screen will open. Click on the Advanced button on the bottom right corner. Uncheck the "Microsoft Find Fast" check box (if it is checked) Click OK to close the Advanced screen, Click OK again to close the Utility screen. A user suggested holding down the "Shift" key while clicking on Shutdown. ...problems with UDMA and OEM version of Win98 see "How to Automate the UDMA Fix in Windows 98" - Microsoft KB article Q241459 (109).