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Strategies & Market Trends : ahhaha's ahs -- Ignore unavailable to you. Want to Upgrade?

To: Abner Hosmer who wrote (1862)	4/10/2001 7:15:44 PM
From: GraceZ	Read Replies (1) \| Respond to of 24758

I've had more than one employee that has worked for me that I've had to teach basic manners. I think that a lot of people don't teach their children how to be polite to strangers, how to have a pleasant phone manner. I can't tell you how many college grads I've had to go over how to interact on the phone with a client. Some of them are just shy and once you show them the ropes they get it. Sometimes they don't even have a clue as to how rude they appear. I remember I had this older woman that worked for me who had a wonderful way with my clients. She was the daughter of a minister so she grew up in a family where she was expected to speak with strange people all the time. My clients loved this woman, they liked her more than me. One day she told me she was really angry with her 22 year old daughter because the daughter had a habit of ignoring men when they said hello or how are you. This really bothered this woman, that her daughter was so rude. Turns out the daughter was getting some of the same kind of treatment I got when I was younger from men on the street when she was alone. Problem was that she was taking it out on all the men that spoke to her. It took a little talking to her before she realized how wrong it was to act that way.