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Strategies & Market Trends : VOLTAIRE'S PORCH-MODERATED -- Ignore unavailable to you. Want to Upgrade?

To: Dealer who wrote (40415)	8/20/2001 8:03:05 AM
From: Dealer	Read Replies (1) \| Respond to of 65232

CORRECTION to post 40412: I forgot the link for Vendit's Charts from the "Ask Vendit" Here tis: Message 16230892 I sorry! :-) -d

To: Dealer who wrote (40415)	8/20/2001 12:35:37 PM
From: stockman_scott	Respond to of 65232

Some CRM comments from an email newsletter I received earlier today... ================================= CRM HEATS UP DESPITE ECONOMIC SLOWDOWN New findings by the Cahners In-Stat Group predicts that CRM software revenue will continue to grow, from a projected $9.4 billion in 2001 to $30.6 billion by the end of 2005. Despite the current economic slowdown, operational CRM (automated online and telephone processes associated with B2C sales, marketing or service) will grow 30 to 40 percent year over year between 2002 and 2005. The Scottsdale, AZ-based firm reports that much of this growth will come from European and Asia Pacific regions. Currently, large companies account for 78 percent of the software revenue, with only $490 million coming from mid-sized companies. However, In-Stat says the mid-level market will steadily make up a greater portion of software revenue beginning next year. In-Stat's study is titled "The 3 Faces of CRM -- Analysis of the Worldwide Customer Relationship Management Marketplace." Links: Cahners In-Stat Group ( instat.com ) Feedback? Newsletter@1to1.com <mailto:Newsletter@1to1.com> 1to1.com