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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: thecow who wrote (22000)	8/24/2001 4:31:45 PM
From: Gottfried	Read Replies (1) \| Respond to of 110652

thecow, congrats to the fine grub! And now some computer problems you do NOT have to solve... Take heart, anyone among you who believes you are technologically challenged, you "ain't seen nuthin' yet." This is an excerpt from a "Wall Street Journal" article. 1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is. 2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in. 3. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on and was heard putting the phone down, getting up and crossing the room to close the door. 4. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of troubleshooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key. 5. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually. 6. A confused caller to IBM was having trouble printing documents. He told the technician that the computer had said it "couldn't find printer" The user had also tried turning the computer screen to face the printer but that his computer still couldn't "see" the printer. 7. An exasperated caller to Dell Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse. 8. A woman called the Canon help desk with a problem with her printer. The tech asked her if she was running it under "Windows." The woman responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window and his printer is working fine." 9. Tech Support: "O.K. Bob, let's press control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager." Customer: "I don't have a "P". Tech: "On your keyboard, Bob." Customer: "What do you mean?" Tech: ""P" on your keyboard, Bob." Customer: "I'm not going to do that!!!"

To: thecow who wrote (22000)	8/25/2001 3:58:22 PM
From: kirby49	Read Replies (2) \| Respond to of 110652

TC: Well, I've found one file hosts and it only had one line in it which may have provided a clue. Deleting it and renaming the file hostsbak however have not helped. Things are running a little better now that I've gone through pcpitstop however the time applet says that all my activex controls are okay. Still not able to link to bigcharts. I don't know if this is relevent, but the one line in that file referred to wingate 2.1. Before I got cable, I had this linked to another old computer and so they used my existing ethernet card for the cable modem and I used to use wingate to handle the "network". Although I deleted the wingate start engine from my startup file, I discovered that it started anyway and that was why I was getting a lot of alerts on Zonealarm. Now when I start up the computer I stop the wingate engine running first and then go on to all the other things. Any more suggestions? Thanks Bob