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Technology Stocks : Siebel Systems (SEBL) - strong buy? -- Ignore unavailable to you. Want to Upgrade?

To: Ibexx who wrote (5449)	10/23/2001 11:44:09 AM
From: Ibexx	Read Replies (1) \| Respond to of 6974

SIEBEL SYSTEMS, INC : DEUTSCHE TELEKOM AG - Deutsche Telekom AG Selects Siebel eBusiness Applications MARKET NEWS PUBLISHING, 10/23/2001 7:06:00 AM New York, New York, Oct 23, 2001 (Market News Publishing via COMTEX) -- Europe's Largest Telecommunications Company to Further Enhance Customer Service, Customer Satisfaction and Loyalty in One of Europe's Largest eBusiness Installations to Date Siebel Systems, Inc., the world's leading provider of eBusiness applications software, is implementing one of the largest European Siebel eBusiness solutions to date at Deutsche Telekom AG, Europe's largest telecommunications company. The objective of this comprehensive eBusiness deployment is to further improve service and customer satisfaction among Deutsche Telekom's customers. Building on the success of existing Siebel eBusiness implementations within the company, Deutsche Telekom is introducing Siebel eCommunications, the Siebel Industry Application uniquely tailored to the specific business practices of communications companies, and other Siebel eBusiness Applications as a prerequisite for improving service among over 40 million of the company's residential and small business customers. Klaus Vitt, CIO of Deutsche Telekom AG's T-Com division said, "The principal objective of this comprehensive eBusiness strategy is to develop a customer-centric focus, which aligns all business processes with the customer. This strategy will improve customer satisfaction." Using Siebel eCommunications for Call Center, Siebel eMail Response, Siebel eConfigurator, Siebel eChannel and Siebel Marketing, Deutsche Telekom AG will create a holistic view of customer relationships, using all communication channels. The approach will enable the company to intensify customer service and customer loyalty via all sales channels, including the Internet as well as written and telephone contacts. With revenues of $38.6 billion in the year 2000, Deutsche Telekom AG is Europe's largest telecommunications company and the fourth largest telecommunications carrier worldwide. The company is active in four key growth segments of the global telecommunications market: mobile communications, network access and standard services, Internet services and integrated IT and telecommunications solutions. Ibexx