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To: E who wrote (23489)11/27/2001 12:51:51 PM
From: napoopoo1  Read Replies (1) | Respond to of 110653
 
I am having trouble with them too. My renewal doesn't work after I reformatted. It acted like I just bought a new Dell. Anyhow, I agree, their customer service is unbelievable. I have to contact them again but have been putting it off because I don't want to play phone games for a day and they have it set up so that you can't contact them by e-mail. Good Luck



To: E who wrote (23489)11/27/2001 2:44:23 PM
From: thecow  Read Replies (1) | Respond to of 110653
 
E

It could be a problem on their end instead of yours. It could be your security settings are too high or that you have disabled cookies. That may be one of their requirements. Try emailing them and paste your error messages in the email.

symantecstore.com

tc (you'll have to copy/paste into your address bar because of the "s" (secure) at the beginning of the URL)



To: E who wrote (23489)11/27/2001 9:15:45 PM
From: thecow  Read Replies (1) | Respond to of 110653
 
E

I missed searching for this the first time but better late than never if someone else encounters the same thing. This should have been the answer to your problem.

service4.symantec.com

tc



To: E who wrote (23489)11/28/2001 12:04:42 AM
From: Matt Brown  Respond to of 110653
 
E:

Did you download the program locally? Is the program installed?

If so, I'd bet it is looking at your IE settings to determine your connection to the Internet. In IE, try Tools > Net Options > Connections > Lan Settings -- click Auto Detect > Click OK

Retry the program.

If that don't work, try finding the preferences in the program and seeing what it has setup as a way to connect. It probably just detected the wrong settings or something. Or maybe a modem you have.