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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Mary Cluney who wrote (168181)	12/24/2001 12:31:42 PM
From: BWAC	Respond to of 176388

<Dell should have in place an order entry, fulfillment, CRM, and ERP system that is robust, fully integrated with their (human) operations and with a high degree of integrity.> They should. But surprisingly it doesn't seem that they are integrated at all. Seriously I wonder what has happened this holiday season. As I find this all abnormal for Dell and a lot concerning for this investor anyway. Cutting through all the bad customer service experience stuff, there is one glaring thing for investors: My order was for a digital camcorder cost of $799. Despite many customer service calls I can't get it shipped. BUT if you go to the website, it is listed as in stock with a new LOWER price of $699. So how is it that you can't ship an item out but can lower the price? If its selling that good and Dell is out of stock, why reduce the price further and stimulate more demand you can't service? Something is messed up there? The left hand isn't communicating to the right hand. And the result for this transaction was $100 of lost profits at least.

To: Mary Cluney who wrote (168181)	12/24/2001 2:23:21 PM
From: kaka	Read Replies (1) \| Respond to of 176388

Mary, The bar is set extremely high. Dell set the bar himself and despite your poor experience, how can you extrapolate that to mean there are so may irate customers, and how does your bad experience definitely mean that DELL does not have a robust system and flaws are being hidden. With my last Dimension order, I placed an order via quote to order for a printer, PCI USB hub and cable. I was notified that shipment will not occur until Jan 10th. A human at DELL gave me the e-mail of my contact person; I cancelled my order via e-mail and within one day the order status reads: Canceled Items Your item(s) has been cancelled upon your request. Flawless execution; minimal hassle. So would it be a leap if I say that my great experiences with DELL's order system and customer service means their systems ARE robust and flaws are far in-between, otherwise things would not have gone so smoothly (as they always have in the past with DELL orders for me)? This is no more a leap than your accusations of DELL's infrastructure. But in any case, as Oldtrader has said, and Kemble would probably say.......take your complaints to higher ups at DELL. Kemble has made points in the past regarding upper management’s desire to listen to, and correct any customers' ills. Even a small number of irate customers are too many. Cheers, kaka