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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: Kayaker who wrote (25679)	2/13/2002 2:24:18 PM
From: SIer formerly known as Joe B.	Read Replies (1) \| Respond to of 110653

The strangest thing happened to my Dell Dimension 933B and I'm pissed about Dell's response. About 2 weeks ago I shut down my PC, at least I thought I did but it rebooted so I figured I clicked Restart instead of Shut Down so I tried again making sure I clicked Shut Down but got the same results. Searches turned up nothing about the problem so I figured I had to narrow it down to a h/w or a s/w problem so I pulled everything from the PC except for the hdd and the video card and then booted and Shut Down. It worked so I reconnected my CDrom and burner and rebooted and again successfully shut down. Next I reinstalled my sound card and NIC and again rebooted and shut down. Bingo! The PC rebooted instead of shutting down again. So I narrowed the problem down to the NIC or the sound card. Next I removed the NIC and rebooted then successfully shut down so I knew the NIC was the culprit. I tried it in a different slot and got the same results. Next I tried a different NIC and it worked fine, no shut down problem. Today I got around to calling Dell. I figured I'd send them back the NIC and they'd send me a new one but that isn't what happened. The Dell tech told me to reinstall the NIC that I had to run the Dell Diagnostics on it. While he held on hold I took out the NIC I swapped in from another PC and put the broken NIC back in but I forgot to unplug my power cord and as soon as I popped in the broken NIC the PC booted but this wasn't proof enough the NIC was defective he still wanted me to run the diag. The PC has 3 OS, ME which I keep so Dell will support it, W2k and a trail version of XP that has expired. I'm going to reformat the XP petition and do a fresh install of XP when I have the time. Any how I went to boot into ME but couldn't. I just kept getting a blue screen and the arrow cursor. Keying Ctrl Alt Del told me that Msvr32(?) wasn't responding. Next he had me try ME safe mode but the same thing happened. This was weird because the last time I used ME it worked fine. Then I tested 2000 and it worked properly. Next he had me boot to a command prompt and run the NIC diag from CD. The broken NIC passed the test. The tech told me he wouldn't put the NIC back. I asked about sending me a new one he said he couldn't because it passed the diag. So I said fine send someone out tomorrow to fix my PC. His response was to tell me to run a full system diag which I'm doing now. I'll post the results of the diag and Dell's response ASAP.