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To: Wyätt Gwyön who wrote (113689)	2/19/2002 4:39:36 PM
From: JohnG	Respond to of 152472

Mucho. I am opposite you. Changed from Verizon to Sprint in Sept and, despite initial doubts, I have never regretted it.

To: Wyätt Gwyön who wrote (113689)	2/19/2002 4:39:41 PM
From: Rajala	Read Replies (1) \| Respond to of 152472

>they can have all the capacity in the world, just like G*, >but if the customers go to AWE for quality it will not >help them. Maybe they should start selling minutes like airplane seats. - rajala

To: Wyätt Gwyön who wrote (113689)	2/19/2002 4:45:22 PM
From: Jon Koplik	Read Replies (2) \| Respond to of 152472

Sprint PCS is fantastic in Florida. It seems clear that quality of service depends on where you are located. Also, there is still talk that if your area's infrastructure happened to be built by Motorola, the sound quality will not be so great ... Jon.

To: Wyätt Gwyön who wrote (113689)	2/19/2002 4:47:42 PM
From: carranza2	Read Replies (1) \| Respond to of 152472

Why do you say that Sprint's customers are low end? The plans offered by the major carriers are almost identical. Sprint's footprint is primarily an urban one. I don't think anyone can conclude that the clientele is a low end one for that reason. Churning will be a problem for all carriers so long as the biz is as competitive as it is. Nextel is not excepted even though it has specifically targeted the high-end busines user. It appears to be in no better shape than Sprint PCS.

To: Wyätt Gwyön who wrote (113689)	2/19/2002 4:51:54 PM
From: slacker711	Read Replies (3) \| Respond to of 152472

meanwhile Sprint is trailing even AWE with its ARPU! It's kind of ironic that you wrote this now....PCS passed AWE in ARPU last quarter. I think this may have been the first quarter that PCS has had a higher ARPU than AWE. Traditionally, AWE has somewhat catered to business customers and had a MUCH higher ARPU than PCS. Take a look at the trend in ARPU's.... Sprint says that they have found a profitable way to go after the credit challenged portion of the populace. If true (obviously I dont have access to the exact numbers), they would be crazy not to try and go after them. Did you know that the people on their ClearPay plan (account spending limits) have a higher ARPU than their average customer? These people might not have credit....but they are not poor. i don't see how firing 3000 or however many workers and closing call centers will improve their call response time. I'm not sure when you had your problems...but I believe that they dramatically improved their customer service times over the last year. Of course, the most recent firings will probably worsen those. One thing I dont understand....how does firing 3,000 workers only save you $60 million? I know they dont make much, but salaries, health care costs, and the building maintenance costs would seem to add up to more than $60 million. Slacker