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Technology Stocks : Infonet - Leader of Managed Data Communicaton Services -- Ignore unavailable to you. Want to Upgrade?

To: JakeStraw who wrote (171)	2/21/2002 8:55:43 AM
From: JakeStraw	Read Replies (1) \| Respond to of 241

Infonet Awarded `Best In Class' in Overall Performance from Telemark Consulting for Second Consecutive Time Infonet Wins Three Gold Awards in 14 Performance Categories Including Accurate Billing, Non-Disruptive Installations, Network Availability biz.yahoo.com LONDON & EL SEGUNDO, Calif.--(BUSINESS WIRE)--Feb. 21, 2002-- Telemark Consulting Ltd., a leading market intelligence firm for the telecommunications industry, announced today that it has published a comparative benchmarking report and analysis of global service providers, entitled ``Voice of the Customer,'' which names Infonet Services Corporation (NYSE:IN; FSE:IN) ``Best In Class'' in overall performance among six competing operators who provide global communications service to multinational corporations. The findings of the report, based on an extensive survey of experienced users of managed data network services, show Infonet ``Best in Class'' in: Accurate Bills; Fault Reporting Process; Notification of Network Problems; General Helpdesk; Technical Support; Ability to Meet Requirements; Installation Guarantees; Value for Money; Adequate Data Throughput; 24 Hour Transparent Maintenance; End-to-End Network Management; Long Term Relationship; Billing at Cost Centre. Moreover, Infonet was the only operator to achieve ``Good'' or ``Excellent'' ratings on all top seven service attributes that matter most to customers. ``This is the second consecutive time that our polling has shown Infonet is surpassing the market standard in customer service, performance and overall satisfaction,'' said Janet Watkin, Managing Author of Telemark's benchmarking report. ``Infonet outshines its rivals obtaining highest ratings in service areas that are indispensable to customers. Getting these basics right is heavily regarded as a top priority for international operators yet only Infonet's performance was of a consistently high standard. In the top three critical performance areas, most operators achieved a just `acceptable' rating.'' Telemark's report shows Infonet's performance in customer care -- particularly, fault repair speed -- has been improving for several years. A full copy of the report is available from Telemark Consulting Ltd. The benchmarking report also bestows Telemark Gold Awards in three pivotal areas of the survey's research: billing at cost centre, local language support and secure data transfer. Telemark's tri-annual benchmarking surveys are derived from telephone interviews with more than 500 IT and Data Network Managers who use international managed data networks in 30 countries across Europe, the Americas and Asia-Pacific. The performances of the six major global operators and local PTTs are compared in 32 managed data network service (MDNS) attributes spread across six categories: Network Operation, Customer Support, Network Installation, Pricing, Meeting Requirements and Billing. These attributes are ranked in order of importance to customers and measured against benchmark targets reflecting minimum customer expectations. ``It is an honor for Infonet to again be the recipient of the noteworthy `Best in Class' designation from Telemark,'' said Jose Collazo, Chairman, President and CEO for Infonet. ``We believe this bears witness to our unparalleled investments in client satisfaction, and our dedication to the advent of technologies and consultative services that enable such a high premium of client support. This has become our hallmark, and a significant factor in our ability to win and retain contracts from the world's most respected companies.'' Infonet was first named ``Best in Class'' in Telemark's October 2001 survey findings. The company has also won the Data News Telecom Innovation of the Year 2001 Quality Award for its patent-pending consultative tool, the Network Analysis Program (NAP), in Belgium.