SEBL--TELUS Corporation Standardizes on Siebel eBusiness Applications Leading Canadian Telecommunications Company Selects Siebel eCommunications to Integrate Sales Operations and Enhance Customer Satisfaction
SAN MATEO, Calif., Mar 13, 2002 (BUSINESS WIRE) -- Siebel Systems, Inc. (Nasdaq: SEBL chart, msgs), the world's leading provider of eBusiness applications software, today announced that TELUS Corporation (NYSE: TU chart, msgs)(TSE: T chart, msgs, T.A chart, msgs), one of Canada's leading telecommunications companies, has standardized on Siebel eBusiness Applications. The company will use the rich, industry-tailored functionality of Siebel eCommunications to integrate their growing Canadian operations, create a single and comprehensive view of the entire customer relationship, increase sales, and improve efficiency within their call centers.
With operations and sales teams geographically dispersed throughout Canada, TELUS recognized the importance of keeping abreast of customer needs across multiple points of contact. As a result of acquisition activity and strong organic growth, the organization was faced with increased contact volumes in the call center and online. Furthermore, consistent with its IT strategy TELUS required a solution that would link existing disparate customer data, and amalgamate it into one united system that will help them provide superior customer service.
TELUS is deploying Siebel eCommunications, Siebel Systems' , to create a single, unified view of the customer across all channels. The highly configurable and scalable applications enable TELUS to capture accurate service orders, maximize customer retention, and integrate seamlessly with their existing operating systems. Siebel eCommunications is being deployed to 3,400 sales and customer service representatives across Canada, with assistance provided by Siebel Systems Global Strategic Alliance Partners.
"TELUS' ability to retain existing customers and increase business depends on its ability to provide superior customer service. This means improving the ability to analyze customer information and manage each customer interaction quickly and effectively," says Peter Pereira, CIO/VP Information Services of Business Transformation, TELUS. "As a data, Internet and wireless integrator, TELUS certainly sees the value of technology and integration. Using Siebel eCommunications, we are integrating our call centers and a customer self-service Web site into a complete solution which offers unparalleled simplicity and convenience."
Based in Burnaby, British Columbia, TELUS is one of Canada's leading telecommunications companies, providing a full range of telecommunications products and services. TELUS is the leading service provider in Western Canada and provides data, Internet Protocol, voice and wireless services to Central and Eastern Canada. For more information about TELUS, visit www.telus.com.
About Siebel Systems
Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
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