FTR...
Siebel Systems Reports Revenue and Earnings for the Quarter Ended March 31,
2002
Business Editors/High-Tech Writers
SAN MATEO, Calif.--(BUSINESS WIRE)--April 17, 2002--Siebel
Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness
applications software, today announced results for the quarter ended
March 31, 2002.
Revenues for the first quarter of 2002 were $477.8 million,
compared to $487.8 million for the fourth quarter of 2001. Net income
was $64.6 million, or $0.12 per share, compared with net income of
$65.9 million, or $0.13 per share, for the fourth quarter of 2001.
Revenues from license fees for the first quarter of 2002 were
$246.0 million, compared to $250.2 million for the fourth quarter of
2001. Revenues from maintenance, consulting, and other services were
$231.8 million, compared to $237.6 million for the fourth quarter of
2001.
The Company's cash, cash equivalents, and short-term investments
were $1.9 billion at March 31, 2002, an increase of $221 million from
December 31, 2001.
Quarterly Highlights
The following highlights were announced or occurred since Siebel
Systems' last earnings statement:
New Customer Engagements: The company concluded new engagements
with more than 200 new customers including:
The American National Red Cross
The American National Red Cross (ARC) chapters of Greater New York
and Metropolitan Atlanta will deploy Siebel eBusiness Applications as
the foundation for a series of critical systems that enhance the
chapters' ability to respond to disasters, provide lifesaving skills
training, and deliver health services. In a joint project, the ARC
chapters will use Siebel Call Center, Siebel Service, and Siebel Field
Service for a First Responder system that automates the process of
gathering victim information and managing disaster services. Siebel
eEvents will be used to create a Safety Education Registration and
Management System that streamlines the process of class scheduling,
staffing, and student enrollment.
Sentry Insurance
Sentry Insurance, one of the largest mutual insurance companies in
the United States, selected Siebel eInsurance, a comprehensive
relationship management solution for the insurance industry, to
provide more than 20,000 independent insurance agents with Web-based
access to customer and policy information. Sentry's new Internet agent
portal will support real-time insurance quotes, customer service
requests, and policy updates, allowing Sentry's Consumer Products
Division to acquire new customers; provide convenient, accessible
customer service; and significantly reduce call traffic and associated
costs. Sentry will also implement Siebel Call Center, which will
assist Sentry in integrating its call centers with the agent portal,
providing insurance agents and customers seamless access to policy
information and continuous service.
Samsung SDS
Based on Siebel Systems' proven CRM domain expertise, Samsung has
selected Siebel Call Center, Siebel Sales, and Siebel Marketing to run
across three of its financial services operations to create a
customer-focused and multichannel strategy. Siebel eBusiness
Applications will allow each operation to coordinate customer
interactions at all touchpoints and to unify its sales, marketing, and
service information and allow more than 6,000 representatives across
these business operations to acquire, serve, and retain loyal
customers. Samsung will also deploy Siebel Analytics to deliver
real-time business and customer intelligence from a variety of data
warehouse and operational sources to all its customer-facing
representatives.
Hong Kong and China Gas Company Limited (Towngas)
Towngas, one of Hong Kong's major public utilities, will deploy
Siebel eEnergy to improve its ability to market, sell, and service its
portfolio of gas products and services to more than 1.4 million
customers. Siebel eEnergy, a version of Siebel eBusiness Applications
tailored to the unique needs of the energy industry, will enable
Towngas to more effectively manage customer relationships across
multiple channels, including the Internet, in person at its customer
centers, and via dealers. According to Towngas, the utility selected
Siebel eEnergy due to its out-of-the-box industry functionality, which
minimizes the need for customization and results in a significantly
lower total cost of ownership.
Siebel Systems Secures New Customers: In addition to those listed
above, select new customers standardizing on Siebel eBusiness
Applications in Q1 included AdvanceRX.com LP; Banco Espanol de Credito
S.A.; Banco Electronico Servico Total, S.A. (BEST); Bank of the
Philippine Islands; Call-Net Technology Services, Inc.; DAB Bank AG;
Ducati Motor Holding Spa; Echostar Communications Corporation; First
American Real Estate Solutions LLC; Lexicon Marketing Corporation;
Lexmark International, Inc.; Morningstar Foods, Inc.; Nationale
Nederlanden Schadeverzekering NV; Network Appliance Inc.; Optimus
Telecomunicacoes, S.A.; Pharmacia Corporation; South African Revenue
Services; Telesp Celular S/A; U.S. Department of Education; and U.S.
Immigration and Naturalization Service.
Existing Customers Expand Their Siebel eBusiness Applications
Deployments: The company expanded engagements at more than 300
customers including:
General Motors (GM)
GM, the world's largest vehicle manufacturer, standardized on
Siebel eAutomotive, a suite of Siebel eBusiness Applications designed
to meet the unique requirements of the automotive industry. Making a
major investment in its eBusiness infrastructure, GM will deploy
Siebel eAutomotive across multiple GM automotive and financial
divisions around the world. The Siebel eAutomotive deployment will
improve collaboration throughout the company to enhance customer
satisfaction and maximize organizational efficiencies.
TELUS Corporation
TELUS Corporation, one of Canada's leading telecommunications
companies, standardized on Siebel eCommunications to support its
growing sales operations and to maximize customer satisfaction and
retention. Approximately 3,400 sales and customer service
representatives across Canada will use the rich industry-specific
functionality of Siebel eCommunications, Siebel Systems' applications
tailored specifically for local, long distance, broadband, cable,
satellite, wireless, Internet, and media content providers, to capture
accurate service orders, efficiently manage large contact volumes, and
increase sales. The deployment will integrate TELUS call centers and
its customer self-service Web site into a complete solution, offering
its customers unparalleled simplicity and convenience.
La Poste
La Poste, a leading French postal and financial services company,
added 1,300 users as part of a multiphased project designed to bring
4,500 customer-facing employees online with Siebel eBusiness
Applications. By selecting Siebel Sales and Siebel Analytics to
significantly increase customer knowledge and sales productivity, La
Poste builds on an existing Siebel Sales implementation currently
serving 1,500 sales representatives responsible for large and
strategic professional accounts. La Poste will extend Siebel Analytics
to all users, providing up-to-the-moment, actionable customer
intelligence.
The American Cancer Society
The American Cancer Society, the leading U.S. community-based
health organization, is building on its initial implementation of
Siebel Call Center and will deploy Siebel eBusiness Applications
nationwide. Siebel Call Center and Siebel eEvents will allow the
American Cancer Society to consolidate all data required to facilitate
successful fundraising events, enhance constituent service over the
phone and on the Web, and, ultimately, increase donations of time and
money for use in the fight against cancer.
Siebel Systems Secures Repeat Orders: During the first quarter,
there were additional orders from existing customers, including
American Express Corporation; Banco Lombarda; Barclays Bank plc; BEA
Systems, Inc.; Berlex Laboratories, Inc.; Bouygues Telecom; British
Telecommunications plc; Caterpillar, Inc.; Credit Lyonnais Asset
Management; Dr. Pepper/Seven Up, Inc.; Eli Lilly and Co., Ltd.;
Guinness UDV; ICICI Limited; Ingersoll-Rand Company; Interpolis N.V.;
Manugistics, Inc.; Mercedes-Benz Customer Assistance Center NV; Mexx
International BV; Neopost SA; Rational Software Corporation; Reuters
Ltd.; Ricoh Corporation; RSA Security, Inc.; Staples, Inc.; Telecom
Italia; Toshiba Corporation; and Wind Telecomunicazioni Spa.
Siebel Systems Hosts Its Annual Siebel European User Week 2002:
More than 2,100 Siebel Systems customers and partners attended a
distinguished gathering of leading executives, project managers,
developers, and other IT professionals, from April 7-10 in Barcelona,
Spain. The event provided a unique opportunity for Siebel customers to
learn how to maximize the business impact of their Siebel eBusiness
implementations. Dedicated conference tracks shared best practices for
implementing and upgrading to Siebel 7, and other Siebel eBusiness
customers revealed how they are deploying Siebel 7 to maximize their
return on investment for major eBusiness projects.
Siebel Systems Announces the Industry's First Standards-Based
Vendor-Independent Application Integration Solution with the Launch of
Universal Application Network: At Siebel User Week in Barcelona,
Siebel Systems launched The Universal Application Network, a solution
designed to integrate the hundreds or thousands of applications
deployed in large enterprises. Universal Application Network
dramatically reduces the need for custom integration, minimizing
complexity, speeding deployment and delivering a low total cost of
ownership (TCO). Leading system integrators such as Cap Gemini Ernst &
Young, Accenture, IBM Global Services and KPMG Consulting, and
integration server vendors including IBM, SeeBeyond, TIBCO Software,
Vitria, and webMethods, all committed technology and expertise to
deliver the Universal Application Network. Siebel Systems is uniquely
positioned to deliver Universal Application Network through its open
architecture, industry specific domain expertise and extensive partner
ecosystem. Universal Application Network takes a standards-based,
customer-centric approach to the design and development of end-to-end
business processes, which are executed by market-leading integration
servers.
Siebel Systems Receives Four Mobile CRM Patent Awards: The United
States Patent Office issued four additional patents to Siebel Systems
for its unique remote synchronization technology, allowing mobile
clients to intermittently and securely connect with distributed
database servers. The patents extend Siebel Systems' comprehensive
intellectual property protection on Siebel Remote and Siebel
Replication Manager, Siebel Systems' database replication and
synchronization methods that provide consistent up-to-date information
across the largest global enterprises.
Siebel Systems Strengthens Global IT Infrastructure: To ensure
continuity of business operations in the event of disaster and
guarantee its customers the highest-quality support twenty four hours
a day, seven days a week, Siebel Systems plans to reinforce its global
data communications and customer service infrastructure in 2002. The
company will establish four facilities around the world to provide
uninterrupted systems availability, including a new 30,000 square foot
Enterprise Data Center in Utah that augments the company's existing IT
and customer care infrastructure. The Enterprise Data Center will also
consolidate engineering computer and storage equipment to support 12
software development locations across North America and Europe from a
central location, delivering significant improvements in both
technology asset utilization and engineering productivity.
Siebel Systems Expands Its Global Alliance Programs with Industry
Leaders
PwC and KPMG Consulting Launch Practices to Focus on Siebel
Employee Relationship Management (ERM): Siebel Systems' consulting
partners continue to dedicate significant resources and expand their
practices in support of Siebel ERM, a suite of Web-based applications
that drives organizational and employee performance. In the first
quarter of 2002, PwC Consulting added Siebel ERM to its Business to
Extended Enterprise (B2E) solution set, a collection of applications
and services that enables global enterprises to unleash the potential
of their business, employees, and assets. KPMG Consulting, Inc. now
offers Siebel ERM 7 consulting services as part of KPMG Consulting's
Workforce Solution Family, a suite of Web-enabled applications
designed to reduce operational costs, increase employee productivity,
and maximize revenue and profit.
Siebel Systems Receives Industry Accolades
Siebel Systems was broadly recognized as one of the world's
leading technology companies in the first quarter of 2002:
-- IndustryWeek Named Thomas M. Siebel as CEO of the Year: In its
February cover story, the magazine credited Mr. Siebel with
building one of the world's leading information technology
companies and pioneering the customer relationship management
industry. Recognizing that customer success is at the core of
Siebel Systems' corporate culture, the magazine cited Mr.
Siebel's focus on customer satisfaction as a key driver behind
Siebel Systems' market leadership.
-- Gartner Listed Siebel eBusiness Applications as a Leader in
Its CRM and PRM Magic Quadrant Reports: A series of seven
research reports issued in February and March 2002 by
independent analyst firm Gartner, Inc. on Customer Service and
Support, PRM, B2B CRM Suites, B2C CRM Suites, CRM Sales
Suites, Field Service, and E-Service placed Siebel Systems in
the "Leader" quadrant.*
-- Siebel Systems Honored with British Telecom's Innovation and
Responsiveness Award: Giving special recognition to suppliers
that contribute significantly to enhancing its efficiency and
profitability, British Telecommunications plc (BT) awarded
Siebel Systems its annual "Innovation and Responsiveness"
award. The award acknowledged the visionary thinking,
innovative attitude, and business agility that Siebel Systems
displayed during the course of BT Retail's deployment of
Siebel eBusiness Applications.
*The Magic Quadrant is copyrighted February and March 2002 by
Gartner, Inc. and is reused with permission. Gartner's permission to
print or reference its Magic Quadrant should not be deemed to be an
endorsement of any company or product depicted in the quadrant. The
Magic Quadrant is Gartner's opinion and is an analytical
representation of a marketplace at and for a specific time period. It
measures vendors against Gartner-defined criteria for a marketplace.
The positioning of vendors within a Magic Quadrant is based on the
complex interplay of many factors. Gartner does not advise enterprises
to select only those firms in the Leaders segment. In some situations,
firms in the Visionary, Challenger, or Niche Player segments may be
the right match for an enterprise's requirements. Well-informed vendor
selection decisions should rely on more than a Magic Quadrant. Gartner
research is intended to be one of many information sources including
other published information and direct analyst interaction. Gartner
expressly disclaims all warranties, express or implied of fitness of
this research for a particular purpose.
Siebel is a trademark of Siebel Systems, Inc. and may be
registered in certain jurisdictions. All other product and company
names mentioned are the property of their respective owners and are
mentioned for identification purposes only.
Except for the historical information contained herein, this press
release contains forward-looking statements that involve risks and
uncertainties. The success of the agreements, relationships and
products described above and the future operating results of Siebel
Systems, Inc. may differ from the results discussed or forecasted in
the forward-looking statements due to factors that include, but are
not limited to, risks associated with the eBusiness software
applications market, dependence on the Internet, risks associated with
new versions and new products and risks associated with rapid
technological change. Further information on potential factors that
could affect the financial results of Siebel Systems, Inc. are
included in its Annual Report on Form 10-K, Quarterly Reports on Form
10-Q and its other filings with the Securities and Exchange
Commission, which are available at www.sec.gov. Siebel Systems assumes
no obligation to update the information in this press release.
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