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Strategies & Market Trends : Take the Money and Run -- Ignore unavailable to you. Want to Upgrade?

To: Original Mad Dog who wrote (466)	5/21/2002 5:01:33 PM
From: SmoothSail	Read Replies (2) \| Respond to of 17639

Evidentally, compatibility among HP products is a feature that is still in the planning stages. My HP scanner and HP printer cannot be online at the same time. One has to be disabled in order for the other one to work. No cure or workaround was offered to me either after paying $25.00 per half hour for tech support help. They have a wonderful set up to help you with tech support. When you call, you have to give them a credit card number and they then direct you to the product you're having trouble with. That means you have to choose whether it's the scanner, printer or computer that's having the problem. So you choose one - say the scanner because it's the one that isn't working. So start paying $25. After they run through their very limited script, they'll say, "well it's not a scanner problem, it's the printer. Contact them." Click. So you call back and start paying another $25 to talk to the printer techs, run through their script and they'll say, "well if it's not the scanner or the printer, there must be something wrong with the computer, call them." click. Same routine again. So after laying $75 for tech support, I learned that the solution is: unplug one of them. And I promise to stop complaining about HP. Enough already.