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Strategies & Market Trends : Take the Money and Run -- Ignore unavailable to you. Want to Upgrade?

To: SmoothSail who wrote (512)	5/21/2002 5:04:36 PM
From: Original Mad Dog	Read Replies (1) \| Respond to of 17639

SS, Please let me know your opinion of HP as a company? <g> Their marriage with Compuke is a perfect union.

To: SmoothSail who wrote (512)	5/21/2002 10:55:48 PM
From: GraceZ	Respond to of 17639

You are missing the point of tech support. Tech support is only there to train you never to call them. -g- Your story reminds me of my rather painful experience of spending $12,000 on an HP Plotter way back when they first made them with Postscript. The printer didn't work correctly with a particular program that I needed to use Postscript to print. If I called the printer guys they sent me to the plotter guys and if I called the plotter division I got nothing but guys who knew about CAD, HGLC and the plotter mechanics but didn't know from Postscript. If I called the Postscript guys, they didn't know from plotters. It gets worse. I wanted some resolution so I tried to work my way up the chain of command. I spent several days leaving voice mail messages in the printer and plotter division. But because I was a small business and not a consumer I had to start over and go to the small business guys....not to be confused with the guys who you called if you were from a Fortune 500 company. All I knew was that I had just paid 12k for a machine that wouldn't print correctly from Quark which happens to be the most popular publishing software program out there and NO ONE would take responsibility as to whose problem it was. HP struck me as a company that didn't exactly have their poop in a pile. I was also calling Quark for a fix and finally after weeks of being shuttled around I broke down into tears and the Quark people took pity on me, realized they had the exact same HP Plotter downstairs in their building. They reproduced my problem and sent me a fix overnight Fedex. The issue was in the Adobe driver provided, which was, of course, licensed to HP. Never again will I buy first generation anything. I feel people should be told in advance when they are doing beta testing. -g-