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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: calgal who wrote (170235)	7/18/2002 2:23:26 AM
From: calgal	Read Replies (1) \| Respond to of 176387

Lehman Brothers' Niles: Intel and Chip Industry Outlook San Francisco, July 16, 2002 (Bloomberg) -- Dan Niles, a technology analyst at Lehman Brothers Inc., talks with Bloomberg's Kathleen Campion via satellite about the outlook for Intel Corp.'s second-quarter results and Lehman Brothers' recent rating actions on semiconductor companies. 01:41 Intel's earnings outlook; possibility of job cuts 01:15 Rating actions on semiconductor companies, Dell Running time 2:56. quote.bloomberg.com

To: calgal who wrote (170235)	7/18/2002 12:47:02 PM
From: John Koligman	Read Replies (1) \| Respond to of 176387

Westi - "Among desktop PC makers, Dell continues to be the perennial service and reliability champ. But even Dell is slipping: Its notebooks dropped to a B+ from last year's A, and some respondents complained that Dell's phone staffers speak English poorly. (In an effort to cut costs, many companies "outsource" phone centers overseas.)" It's more evidence that service continues to head in the WRONG direction. Numbers on Dell started slipping in surveys last year. The 'English' complaint also hits the nail on the head, exactly what I have mentioned in my experience with Dell service. I'm currently going through a 'service adventure' once again with Dell. I told D.J. Smyth I would post to him if Dell got back to me after an initial contact by me. Of course, they did not. I called again (disk drive replacement needed), and this time the next service rep said he has scheduled a tech to call me 'within two business days' to setup an appointment for the drive replacement. This is the third business day and counting, with no call. I'm not holding my breath, I'm sure I'll have to call Dell again and ask 'where is that tech call, do they have telephones <ggg>'. Best regards, John PS - Dell support also makes no mention of the fact that once the tech replaces a drive, all you have is a virgin machine with no software loaded. I would expect that many neophyte owners think that once the new drive is in they can just 'hit the button' and boot. Dell tech support made no mention of it, so when I said 'what about the fact that I will now have a machine with no software and a new drive', only then did they say 'you can call in and we will attempt to walk you through the reload process'...