To: Cogito who wrote (34104 ) 7/20/2002 8:08:39 PM From: Cogito Respond to of 213181 All - I do think the manner in which Apple announced that iTools would no longer be free AND that there would be no upgrade pricing break on Jaguar left a lot to be desired. There are a LOT of people screaming on the newsgroups and I presume they're also complaining in the chat rooms. One thing bothers me, though. Apple never said that iTools would be free forever. In fact, the iTools membership agreement clearly states that they reserve the right to institute a subscription fee in the future. (See Below) The way I look at it is that Apple saved people money by providing a free service for a period of time. Polite people would send Thank You cards instead of complaints. But again, they just didn't handle the announcement well. I suppose they would have had a lot of complaints in any case, but surely they could have done better. - Allen From the iTools membership agreement: While Apple will make all reasonable efforts to ensure that iTools is available at all times, Apple does not guarantee, represent or warrant that iTools services will be uninterrupted or error-free, and Apple does not guarantee that members will be able to access or use all the iTools features at all times. Apple may change, suspend or discontinue any (or all) aspects of iTools at any time, including the availability of any iTools feature or content. Apple may also impose limits on the use of or access to certain features or portions of iTools, including a charge for or imposition of a subscription or other fee for use of iTools or any part or feature of iTools, or restrict your access to any part or all of iTools, in all cases without notice or liability.