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Non-Tech : Home Depot (HD) -- Ignore unavailable to you. Want to Upgrade?

To: Captain Jack who wrote (1059)	10/19/2002 10:02:12 AM
From: Dennis	Read Replies (1) \| Respond to of 1169

wow,....i am really scared to post this but here it goes.........I had HD put a new roof on my house....they did a FANTASTIC job,...no hassels, no screwups,..the crew was great and they were done in 3 days (and all the shingles matched...g)...The next day a follow up call was received and she did a quality control type short interview...we use the new HD which just opened in Smithfield...the guy said they are building SMALLER stores in order to increase customer service... I used HD because no other big guys do this work around here and I don't trust the smaller guys in this area, they come and go with the weather. I figure if I have a problem in 3 years I can always short the stock....gg btw, the wife hates HD....prefers Lowes Hey Cap,....do you use the ARMS index at all...is it reliable?? This market stills scares the hell out of me. Are we in for at least a Santa rally?

To: Captain Jack who wrote (1059)	11/2/2002 12:36:24 AM
From: Lee Lichterman III	Read Replies (2) \| Respond to of 1169

It is a weekend so pardon my rant but another week has passed and another week HD has decided to blow me off. So where are we now? Recall HD's Mission statement reads as follows...... What is The Home Depot's mission statement? The Home Depot is in the home improvement business and our goal is to provide the highest level of service, the broadest selection of products and the most competitive prices. We are a values-driven company and our eight core values include the following: Excellent customer service Taking care of our people Giving back Doing the "right" thing Creating shareholder value Respect for all people Entrepreneurial spirit Building strong relationships ======= Actual experience with HD. Promised a fast, timely Carpet installation to expedite the sale of my home. Promised the Carpet was in stock and an installer would be available as soon as posssible, schedule permitting. Measure for carpet took 2 weeks, Carpet was NOT in stock and took over a month to receive. Installer followed a week after that. Carpet was a roll mismatch and job was left half unfinished with a re-order and re-installation promised to happen right away. 2 more weeks after a change of heart and an independent auditor called in to verify that black and white do not match and thus a re-order is due. Another month of waiting for a new roll of carpet, but compensation will be decided after new rug is in. Months after my promise for a timely install, job finally done. What compensation? We'll call you back. Elizabeth isn't here right now. Another week.... Oh Elizabeth is on vacation, she will call you next week. 2 weeks later no call so I push up to Store Assistant manager ( Mr Johnston ) and National Office. I am just a Manager and can't make that call, it is up to Elizabeth in carpeting. HUH?!?! I will call you after we talk it over. Another month, no word. I Call national office again and put a bug in their butt until Mr Johnson calls me again. We are working on it, I will call you in an hour. Another 2 weeks go by with repeated calls with no one ever being available that can help before I finally diguise my voice, change my name and get Mr Johnson again. Oh, we are soooo sorry, I will talk to the manager ( Steve Cox ) and see what we can do. Last I ever hear from Boise Store. Call National Office and e-mail them repeatedly before I get a naive phone clerk who is nice and spills guts. Steve Cox, Manager of Boise Store shot you down and Bobbie Reynolds of customer relations was supposed to call you back in August, you mean they didnt call you? I am so sorry, we will push this up to the District Office and District Manager Dan Romney will call you personally within 72 hours maximum to discus this matter with you. We are sooo sorry that we treated you this way. He will call you within 72 hours and get this straightened out. Here we are, 172 hours later, a factor of ten and not a single word, e-mail or peep from HD. Mission Statement? Excellent customer service Taking care of our people Giving back Doing the "right" thing Creating shareholder value Respect for all people Entrepreneurial spirit Building strong relationships ============ Anyone know how much it costs to take out a full page ad in the Wall Street Journal? Seriously. Maybe the New York Times? Here are the analysts that cover HD...... Firm Analyst A.G. Edwards Brian Postol Bear Stearns Dana Telsey Blair, William & Co David Ricci Buckingham Research Daniel Binder Chase J.P. Morgan Danielle Fox CIBC World Markets Peter Benedict CS First Boston Gary Balter DB Alex Brown Dan Wewer Goldman, Sachs & Company Matt Fassler ING Barings Maureen McGrath Janney Montgomery Scott Richard Zimmerman Jeffries & Co. Donald Trott Lehman Bros. Alan Rifkin Merrill Lynch Peter Caruso Midwest Securities Eric Bosshard Morgan Stanley/Dean Witter Susan Quilty Prudential Securities, Inc. Wayne Hood Raymond James & Associates In. Budd Bugatch Robinson Humphrey Dave Schick Salomon Smith Barney David Strasser Sanford Bernstein Colin McGranahan UBS Securities Aram Rubinson Wachovia Securities David Buchsbaum I can only hope to get their e-mail address in time before the 19 Nov earnings release so they have time to get some questions ready for a followup when I barge in on their conference call. I also may even forewarn investor relations Mr. Derwin Wallace at (770) 384-3049. fax number is (770) 384-2356 Not sure I should fight fair though. -ggg- End of rant. This still just burns me up!!!! Lee