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Technology Stocks : PSFT - 1999: The "Make-It-or-Break-It" Year? -- Ignore unavailable to you. Want to Upgrade?

To: SemiBull who wrote (1215)	3/10/2003 6:28:56 PM
From: SemiBull	Read Replies (1) \| Respond to of 1274

PeopleSoft CRM Deployed Globally by HP for Consumer Customer Service Monday March 10, 6:03 am ET Ease-of-Use Drives Worldwide Adoption of Solution PLEASANTON, Calif.--(BUSINESS WIRE)--March 10, 2003--PeopleSoft Inc. (Nasdaq:PSFT - News) today announced that HP (NYSE:HPQ - News) has deployed PeopleSoft's service solution in a large-scale, global implementation. More than 2,000 HP consumer customer service agents are using PeopleSoft's CRM application to support a growing multilingual customer base. HP attributes the strong user adoption of the solution to its ease of use, best-of-breed functionality and global scalability. HP's Consumer Services & Support is using key components of PeopleSoft's service solution including PeopleSoft Support and PeopleSoft Support Self-Service as part of its new system to manage consumer customer inquiries more effectively. Powerful knowledge management tools enable HP agents to quickly pinpoint issues and identify proven solutions. In addition, PeopleSoft's service offering tailors languages, currencies, date and numeric formats to the user's geographic needs. This capability enables HP consumer customer service agents located in various regions around the world to quickly and easily access the system, solving one of CRM's greatest challenges -- user adoption. "We chose PeopleSoft CRM because it supports HP's global vision for superior customer service and for its flexibility in being easily localized for access at any time by customers, employees, worldwide service partners and suppliers," said Chris Shea, vice president of Consumer Services & Support, HP Americas. "PeopleSoft's service solution easily integrates with internal support services, connecting consumer call center agents and customers in real time." PeopleSoft's service offering is enabling HP to enhance the total customer experience by shortening call times and increasing its first call resolution rate. When the global implementation is complete, PeopleSoft's service application is expected to serve more than 5,000 call center agents serving more than 70 countries. HP's call centers are located throughout the United States, Canada, Europe, Asia Pacific, Africa and South America. They support consumer products from HP including personal computers, appliances, printers, digital photography solutions, supplies and associated services. "PeopleSoft continues to distinguish itself in delivering CRM solutions that enable organizations to provide best-in-class customer service operations," said Joe Davis, vice president and general manager, PeopleSoft CRM. "HP's implementation demonstrates the strength of our service offering as an advanced, scalable solution that is easy for call center agents to use." PeopleSoft Global Services worked with HP to develop, test and deploy the solution. HP engaged PeopleSoft Education to train its project teams and leveraged eLearning to expedite knowledge transfer, driving down training costs and implementation time. About PeopleSoft PeopleSoft (Nasdaq:PSFT - News) is the world's leading provider of application software for the real-time enterprise. PeopleSoft pure internet software enables organizations to reduce costs and increase productivity by directly connecting customers, suppliers, partners and employees to business processes on-line, in real time. PeopleSoft's integrated, best-in-class applications include Customer Relationship Management, Supply Chain Management, Human Capital Management, Financial Management and Application Integration. Today more than 5,000 organizations in 140 countries run on PeopleSoft software. For more information, visit us at www.peoplesoft.com. Note to Editors: PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. -------------------------------------------------------------------------------- Contact: PeopleSoft Inc. Leslie Johnson, 925/694-5684 leslie_johnson@peoplesoft.com -------------------------------------------------------------------------------- Source: PeopleSoft Inc.