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To: Wyätt Gwyön who wrote (14108)	10/2/2003 12:57:59 PM
From: RealMuLan	Read Replies (1) \| Respond to of 306849

>>in my own experience, it is obvious that the average Indian tech support person is already VASTLY SUPERIOR, in intelligence and manners, to his slacker American counterpart. << Lucky you. I have had quite a few times of experience with the tech support for Dell in India, and for some banks too (like Chase), and they were not good experience, I had to say. If add a factor of their accent, they are worse compared to the guys here in the US. Without accent factor, they are about the same. But sure they are cheaper labor, no doubt about that. Those guys just went to read the manual while asking me to hold on the phone, which I myself could do exactly the same. The reason I stayed on was because I had to have their permission to send a tech support to my home, or to have the product exchanged. And in case with the tech support for SBC/Yahoo DSL tech support, that idiot asked me to disable my firewall, and I was stupid enough to listen to him. And within 3 mins, my computer got hit by bad virus, and then for 2 whole days, I had to install/reinstall the OS. Having said that, I agree that the top universities in India and China are as good as, if not better than the top US universities, and because of a bigger pool, they are harder to get in. But the problem is that none of these talent goes to the low-level tech support.

To: Wyätt Gwyön who wrote (14108)	10/2/2003 1:42:53 PM
From: Lizzie Tudor	Read Replies (1) \| Respond to of 306849

in general, we can expect india to have BETTER engineers than the US over time, because they have much greater value for education than fat, lazy Americans. their top universities are MUCH MUCH harder to get into than top US universities. probably a couple orders of magnitude harder. same goes for China. You know Darfot, I can't even begin to tell you how offbase this pov is. And if US companies choose to fall prey to this conventional wisdom, they will be taken out by small silicon valley startups with US-based workforces, just as IBM was in the early 90s. IBM was a company that had a decidedly anti-american engineer attitude in the 80s, I knew people that worked there. Note that by "US-basd workforces" I mean everybody working here which includes the foreign nationals that choose to come here and work also, not just US natives.