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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: stock bull who wrote (173705)	12/30/2003 11:20:07 AM
From: kaka	Read Replies (1) \| Respond to of 176387

Stock bull Lots of "maybe's" and possible negative assumptions in your post. I believe if DELL was careless enough to not have the internal controls accounting for the costs....they would not be DELL. Reminds me of that saying...."If the human brain were so simple that we could understand it, we would be so simple that we couldn't." Dell wouldn't be; couldn't be DELL is they had no internal controls or if their poor tech support you speak of is widespread, and if confusion and inefficiencies are spreading. Inefficiency is a word even DELL haters would never use to describe the company. Posts and message boards tend to highlight the negative regardless of the company or the product. I was nearly swayed away from a high end SONY television after reading around 30 posts bashing the set. Ultimately there are many many many more satisfied customers. Same goes for DELL. I've purchased from DELL too many times to remember, and even returned a few products. Never have I run into any obstacles. This doesn't mean there aren't any....they are just a small minority, and DELL has shown that they can identify and correct customer service problems. Happy Happy New Year to all!!!

To: stock bull who wrote (173705)	12/30/2003 11:21:04 AM
From: kemble s. matter	Read Replies (1) \| Respond to of 176387

Larry, Hi!! RE: Keep in mind, my comments regarding Dell's customer and tech support services may be isolated to those portions of the organization. However, the confusion and inefficiencies that I see in these organizations may not have spread to the other parts of Dell, at least, not yet. No one would be happy with a support voice where it is at best difficult to understand every other word...Agreed? And, I'm quite sure that the problems are not being taken with a grain of salt...What may be of interest here was a chapter in Michael Dell's book where he discussed the hyper-growth and how keeping pace with this land grab was perhaps his greatest challenge...As we all know, DELL has won a remarkable amount of market share during the past three or four years...Let's not forget that DELL is still #1 rated for tech support and to keep that image DELL will have to correct these problems...And, I'm quite sure this is a priority... Best, Kemble