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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: steve who wrote (38615)	1/1/2004 9:10:32 PM
From: jmedved	Read Replies (2) \| Respond to of 110652

Steve, RNAAPP (Remote Network Access Application) is a core executable for Microsoft Windows Dial-Up Networking. Don't know if that has anything to do with your problems. Here is what I found on it with relation to ZA: forums.zonelabs.com As for Norton - which version? There is a known issue with NIS 2004.

To: steve who wrote (38615)	1/1/2004 9:24:13 PM
From: rgood2002	Read Replies (2) \| Respond to of 110652

i had problems with ZAP (unrelated to this discussion) and the ZA tech people suggested i do a CLEAN uninstall which follows: "In order to perform a clean uninstall of ZoneAlarm Plus/Pro, there is a new option available (beginning with version 4). Please make sure that you have the latest version downloaded already, if you plan to reinstall. Now follow the steps below: IMPORTANT - If you have a Cisco VPN client installed, you must first uninstall the VPN client, then follow the instructions below, and reinstall the Cisco VPN client again afterwards. This procedure will remove all traces of the TrueVector service, which was incorporated by Cisco into the VPN software. - If you wish to keep your settings, create a Backup from Overview - > Preferences before starting, and then Restore afterwards. - Click on Start -> Programs -> Zone Labs - RIGHT-click on Uninstall ZoneAlarm, then select Properties - Under Target you will see the following line (the actual drive may be different on your system): "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" Change it to: "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean) - Click OK to run the uninstaller, and OK any security alerts that pop up. - say "Yes when being prompted for the removal of all files. - Reboot - install the latest version"