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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: thecow who wrote (41594)	6/7/2004 9:13:41 AM
From: Doug Coughlan	Read Replies (1) \| Respond to of 110655

A while back there was a discussion regarding the latest version of Zone Alarm (5.0) This is from the latest Fred Langa e-mail newsletter which I received this morning: From: Zone Labs Technical Support Sent: Wednesday, June 02, 2004 8:24 PM Subject: Zone Labs Technical Support: Tech Support Ticket: Upgrade Issues ...Thank you for your email Michael, We are aware of some issues with the latest version of ZoneAlarm and are working to have these resolved as soon as possible. So far, the only fix for this issue is to uninstall ZoneAlarm Pro 5.0, and then reinstall ZoneAlarm Pro 4.5. Thank you for your patience. Regards, Andrew N. ZoneLabs technical support.... Finally, I (meaning Fred Langa) also heard directly from the ZA folks. They acknowledge the problems and said: ...we are gathering more information so we can provide the best fix, as soon as possible. If your users would like to contact us to help us get a solution that works for their specific setup, they can do so through our Support channel: zonelabs.com Note that Instant Support is free. If that link doesn't help you, you will be provided with a method to contact us via email.

To: thecow who wrote (41594)	6/7/2004 9:15:40 AM
From: Mark Z	Read Replies (3) \| Respond to of 110655

Thanks for the response, Cow! HOWEVER, I can open the Control Panel just fine. And every item there appears to work EXCEPT the Add/Remove Programs feature. When I click on it...nothing...no response. i.e. Different symptom than the one that Microsoft article addresses. Also, as it turns out, one can bring up a picture in IE, right click on it and and select 'Set As Background' to adjust the boot & shutdown logo. This also adjusts the desktop display but you can then re-set that through the control panel/'display properties' box w/out effecting the boot/shutdown logo.