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To: Elroy who wrote (3486)6/30/2004 4:19:00 AM
From: The Duke of URLĀ©  Read Replies (1) | Respond to of 4345
 
Survey: Dell customer satisfaction unsatisfactory
Last modified: June 28, 2004, 3:03 PM PDT
By John G. Spooner
Staff Writer, CNET News.com


PC maker Dell continued to have difficulty meeting all of its business customers' expectations for service during the first quarter, according to a survey.

The Round Rock, Texas, PC maker's overall customer service and support satisfaction rating, as measured by Technology Business Research's Corporate IT Service and Support Customer Satisfaction Study, fell slightly from

news.com.com