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Politics : High Tolerance Plasticity -- Ignore unavailable to you. Want to Upgrade?

To: bull_derrick who wrote (22106)	11/3/2004 1:04:47 PM
From: Sun Tzu	Read Replies (1) \| Respond to of 23153

Thanks for a thoughtful reply. As it happens, you and I are in the same business <vbg>. I just got back from Bangalore and SEA. While I agree 100% with your opinion on the software quality and communication problems with India (I've been banging heads with them for two years now and know this first hand), I disagree that outsourcing is a fad. Right now the price of land in Bangalore can be $80 per Sf and unbuilt land is more expensive than built one because everyone is demoloshing the buildings to make them with better standards. The guy down the hall from me was in Bangalore since August and was not due back till the new year. His task was to hire and train the Indians for the new Microsoft center. The point I am making is that this "fad" is here to stay for at least another few years and by that time the Indians will be a lot more on par with American expectations and there will be no reason for the "fad" to end. Furthermore, worker mobility and market liquidity are a fact of life. While I would shudder to trust a major project to India, I'd have no problems passing it on to Russia. I was in the Eastern Europe this summer and the workers you can get there are quite good. Right now I have a couple of Ph.Ds working for me in both locations. You can easily see low-end and high-end work being outsourced while America will do the middle and very high-end work. Boomers going out of the workforce will create some work for Americans here. But if the dollar keeps falling, why should they stay and work in America? .

To: bull_derrick who wrote (22106)	11/3/2004 7:19:10 PM
From: JHR	Read Replies (1) \| Respond to of 23153

Bull , I'm with you on the off shore support. My own limited experience is with HP. I have a 3 year old HP with only 128 meg of memory. I tried to upgrade it twice last year by going back to Fry's where I purchased it. Neither memory upgrade would work. I was in there last week buying a 17" flatscreen and mentioned to the salesman that I would be willing to bring the box in if he thought his guys could upgrade it. He suggested that I call Hp directly. After paging through the documentation I found a Help Center number. Called it but it was changed to an 800 number which I dialed. Got a gentleman who I was pretty sure was Indian, Told him I had a machine out of warranty and his was the only number I had and I wanted to purchase some memory for my HP desktop.. No problem the fellow says and asured me if I would sign up for one of the service offerings he was offering he was positive that his technical person could fix my memory problem over the phone. I asked him how they ship Simms over the phone and he said the technical person could handle it, at which point I bid him goodby. Sent a short note to Carly Fiorini outling what I thought was incompetence from her support group. Haven't heard back. May give Dell sa try next time and deal with their off shore experiment.