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Politics : Politics for Pros- moderated -- Ignore unavailable to you. Want to Upgrade?

To: JDN who wrote (109714)	4/16/2005 5:58:08 PM
From: John Carragher	Read Replies (3) \| Respond to of 793632

i take my wife to un of penn. She sees several doctors... all computerized.. when they went to the computer they lost ten years of data on her as no one around to input the stuff. two or three of her doctors are on same computer,, another is not on the same system, his updates do not get to her primary care doctor network. I assume he sends a slip of paper. I get every blood test payment kicked back for collection in the last four years. It says on every payment ,venipuncture, is not to be charged. yet i got a collection notice from an outside agency last year, for one charge a year ago. I get collection calls from customer service at hospital they put in disputed item on computer. About six months ago one of the woman at the place where we get her blood drawn gave me a name and number to call. This manager was great. He would scrub the items , this lasted several months. Lately, cannot get a hold of him... He told me they have so many various programs from so many health care providers they can never keep up with modifying the programs. So the program is wrong, the data entry clerk doesn't read the large type (they did for prior years) and i get to call customer service who notes dispute. I wrote a few letters but they went into a deep file and one to controller of un. of penn hosp. who never acknowledged my letter. So it goes for computers,, and doctors who sit there inputing all this stuff while you sit and watch.. I wonder how big a pay out there is for a doctor to sit and input data for a processing clerk? I figure it is added to amount of time doctor spends with each patient and billed to our health care providers.