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To: Steve Lokness who wrote (6)	8/8/2006 12:24:20 PM
From: Arthur Radley	Respond to of 31

Steve, You are comparing quarterly numbers, I think when you look at yearly total revenue it gives a better reflection of per customer contributions. Not having a great deal of experience with software programs, I do know that residual business is where the companies make their best profit margins. Sort of like Gillette giving away the razor to get the blade replacements or HP giving away a copier to sell those $40.00 ink cartridges that cost them less than $5.00.

To: Steve Lokness who wrote (6)	8/8/2006 12:46:23 PM
From: Arthur Radley	Read Replies (1) \| Respond to of 31

Steve, A little blurb in today's USA Today paper that confirms my thought on this competitive issue and need to train workers on a global basis. "Nearly half the senior executives of U.S. companies in a survey by PricewaterhouseCoopers think the USA has lost competitive ground in the global economy. The survey comes as US economic growth cooled in the last quarter, slowing to a 2.5% annual pace. Between 40% and 50% of those surveyed also pointed to strengthening in globalization and opening new markets, in the utilization of advanced technology and in supply chains and distribution."