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Technology Stocks : Apple Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Frank Walker who wrote (69377)	9/28/2007 3:34:44 PM
From: aaplfan	Respond to of 213182

That's a bummer and sounds like the affected users should crank up the volume to get Apple's attention. (i.e. the threat of a class-action lawsuit will often make companies come to their senses and there has to be at least one lawyer who's been annoyed by this problem) I've had a couple of situations that were very good out of warranty experiences: I had a 2 1/2 year old iMac G5 which had the power supply fail. Apple had a warranty extension program for this issue and the Apple store replaced it for free within 15 minutes. I also had a PowerBook that had it's battery replaced twice for free (the second time it was out of warranty.) I've been so satisfied with how they've resolved these, and a couple of other hardware issues, that I'll probably start to pick up Applecare support plans going forward. So it really depends on the specific issue and a combination of whether Apple recognizes it as a problem and how many customers are making noise. Granted, sometimes Apple misses the boat completely and/or takes quite a while to acknowledge a problem, and in those cases your first, best approach is to take the product in question to an Apple store and make your case.

To: Frank Walker who wrote (69377)	9/29/2007 8:55:15 AM
From: Wyätt Gwyön	Read Replies (3) \| Respond to of 213182

It would be great if Apple would acknowledge the problem and maybe give owners of defective iBooks a big discount on a new MacBook. unfortunately Macbook is even more unreliable. here is story of user who in fact worked out some such deal due to fourth logic-board failure in iBook. unfortunately, Macbook also broken. macbookrandomshutdown.com People should get more than 2 years of life from an Apple notebook. Apple's target market is rich people who drive Mercedes S550 and don't mind buying a new PC every year or two. they care more about the brand and the experience than how much time the product is in the shop. if instead you drive Toyota Camry and have the unreasonable expectation that your products should not break, you might look to a brand that is actually reliable like Lenovo.