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Technology Stocks : Apple Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Cogito who wrote (70473)	10/28/2007 3:46:34 PM
From: inaflash	Read Replies (1) \| Respond to of 213184

Every time there's an upgrade like this, there are reports of problems for some people. Every time, there are people who ask why Apple (or Microsoft, or whomever) doesn't test these things. And every time, there are those who say Apple (or Microsoft) has gone downhill in terms of quality, and that X or Y is distracting them from their true mission, or that they've gotten too big and just don't care anymore. Just an observation. I do understand how frustrating and upsetting it is when an upgrade doesn't go well. And certainly no computer should ever be "bricked" by an upgrade it meets the minimum requirements for. Well, it seems that for the last few years, Apple has been achieving six-sigmas, but these days there are reports that seem to indicate they're only hitting one or two. No real way to tell whether these early reports are just a few loud squeeky wheels, or the mass noise from many, many folks having terrible problems. It's good to hear 3rd party workarounds and identifying what could be the potential culprits causing these Leopard blue screens. It's disappointing that Apple hasn't taken a more proactive role in acknowledging some problems, verifying what is known (at least at deeper levels of support) and helping those that might be suffering from what by now is generally known problems. I'd like to see Apple support take a more open attitude and accept help from 3rd party folks who have worked though these troubles and bring some of that knowledge to level 1 support rather than wait for level 3 days later. These days, the level 1 and level 2 help is just not adequate to deal with these troubles, and reaching a competent level 3 person is next to impossible. Using normal channels of Apple support to deal with these problems is no pleasure, and I'm now suggesting that 3rd party common knowledge is better for those knowledgeable and proficient in doing things themselves. It's time to be more cautious about being an early adopter, and letting others figure things out first, unless you like that kind of stuff, is the conservative thing to do. I'll be waiting for SP2 of Leopard...