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Technology Stocks : Help Desk Software Niche (RMDY, INFR, SWRT) -- Ignore unavailable to you. Want to Upgrade?

To: seth thomas who wrote (128)	10/29/1997 10:53:00 AM
From: Shege Dambanza	Read Replies (2) \| Respond to of 135

Some comments: While they attempt to position themselves as impartial, these market research companies are rarely so. They are influenced in no small part by how much research the vendor companies purchase. IMO, 'research analysts' are a lot like a restaurant critics for a newspaper that relies heavily on advertising revenues from restaurants. In this specific report, not only does Aberdeen not give details on its 'market-share' methodology (as Steve pointed out), but they fail to define 'Customer Interactive (sic) Software'. Is it - support only (internal or external) - field service only - SFA only - bug-tracking only - combinations and permutations of the above

To: seth thomas who wrote (128)	10/29/1997 1:22:00 PM
From: Rick Thomas	Read Replies (1) \| Respond to of 135

Steve, For the record, I was trying to be nice too. There are many good companies out there. However, the pack is starting to thin out. The ones who can't grow their revenues and/or earnings as fast as their competitors will continue to fall farther behind. As for per seat costs, my information my be out of date. I had the impression that 'list price' for a 20 pack of seats was about $30-$40k. And that to make a big sale, list price may be cut by 50%. Again, I know pricing models vary greatly from company to company, but if you have better pricing information I would love to hear it. And to Serge: Yes, I know the Aberdeem report isn't perfect, but it does add another persepctive to the discussion. I hope we will see other views published on the industry to compare with this one.