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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?


To: Selectric II who wrote (176246)12/1/2009 7:41:52 PM
From: Raptech  Read Replies (1) | Respond to of 176387
 
I haven't owned Dell for a few years, but to be fair........I have purchased over 30 Dell's for myself and clients and have had positive experience with support.

On a Precision T3400 with Gold support recently the English speaking tech was knowledgeable and helpful. Stayed on the line with a blue screen issue reviewed my system and solved the problem. Taking advantage of the call I asked about several other issues which he kindly addressed and offered help.

I recently bought a Lattitude that on arrival had a dead WiFi card. Next day they sent a tech to replace the card. A month later my touchpad became erratic, and I became concerned about the build. I requested a return after 2 months and within a few days they sent be a UPS label and credited my account. How much more could I expect from any computer tech support. I am still a Dell fan, but still don't want to own the stock.



To: Selectric II who wrote (176246)12/4/2009 6:55:59 PM
From: stockman_scott  Read Replies (1) | Respond to of 176387
 
Dell to Create Communications Group Led by Garriques (Update1)

By Connie Guglielmo

Dec. 4 (Bloomberg) -- Dell Inc., the world’s third-largest maker of personal computers, said it’s reorganizing divisions and creating a communications unit led by former consumer business chief Ron Garriques.

Dell announced plans in August to sell smart phones and other mobile devices with wireless partners. The company also is combining its consumer and small- and medium-sized business groups, David Frink, a spokesman for Round Rock, Texas-based Dell, said today in an e-mail.

The unit led by Garriques, who once ran Motorola Inc.’s phone business, will focus on developing more wireless products, Frink said. Chief Executive Officer Michael Dell is expanding into new businesses to revive sales after posting five quarters of declines, with Acer Inc. overtaking it in the latest period.

Dell is selling a Mini 3 smart phone with China Mobile Ltd., and also plans to sell through a Brazilian unit of America Movil SAB by the end of the year. The company hired Garriques, 45, almost three years ago to lead a new consumer unit after failing to win PC orders from home buyers.

The combined consumer and small-business division will be led by Steve Felice, who now runs small business, Frink said. The company also has two other business groups, one devoted to large enterprises and the other for government agencies.

Dell shares were unchanged at $13.46 at 4 p.m. New York time in Nasdaq Stock Market trading. The stock has climbed 31 percent this year.

To contact the reporter on this story: Connie Guglielmo in San Francisco at cguglielmo1@bloomberg.net

Last Updated: December 4, 2009 16:57 EST