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To: Sexton O Blake who wrote (75399)5/19/2011 2:37:04 PM
From: thecow  Read Replies (1) | Respond to of 110652
 
I had DSL a few years ago but had problems. Although it worked fine for several months, I started having connection issues and ATT decided it wasn't worth trying to troubleshoot and fix my service and they decided to call my house "not eligible for service". Finally Comcast covered my area so I could get off dialup. They have had some outages (storm related) but are actually delivering much more that I pay for. I subscribed for $44.95/month which gets you 6Mbps. Downloads are running 20-30 and uploads 2-3.5. In actuality I usually get 1.5 Torrent download speeds and 200-300kBs uploads.

Yes, I'm in the US (Memphis, Tn). Our sales friggin tax is 9.75%



To: Sexton O Blake who wrote (75399)5/19/2011 4:22:40 PM
From: Ian@SI  Read Replies (2) | Respond to of 110652
 
SOB,

I had been a loyal Bell Employee and Customer in Toronto for close to 3 decades with only Cable TV from Rogers.

When they started screwing around with throttling to limit bandwidth usage by the independent ISPs, my tracker kept timing out. i.e. - they started delivering atrocious service to their own customers.

I finally gave up getting them to fix their service and moved to Rogers for Internet. Rogers promised me up to 5mbps and delivered 4.9mbps. Bell had the same promise and delivered 2-3mbps on DSL. At no extra charge within a year, Rogers started delivering 10mbps; and the last time I measured, I was getting 15mbps again without a price increase.

About 2 months ago, Bell decided to raise the price for Call Display (name and number) to more than $10/month. Rogers Home Phone with similar features on paper was $10/month less. Bell refused to match Rogers price arguing that they were better.

They aren't. At least not yet. And with the 10% bundle discount for Phone, TV and Internet, I'm essentially getting my Phone for free. And it comes with a far more robust set of features than I was getting with Bell. If I wanted, I could have the Caller ID displayed on my TV (Can't imagine why anyone would choose to have this kind of popup in the middle of a program); distinctive rings for Long Distance, Friends and family list, or all others. I get Call forwarding, Call display, Call screening, option to divert all calls while sleeping, and other things at no extra charge. They install a modem that acts as a bridge between your on prem telephony wiring and their cable thus allowing me to use all my existing phones and jacks. The modem has a built in 6 hour battery to maintain full service during a power failure.

And their call center seems to be located in Canada, staffed by people who speak and understand English, are competent and usually are able to provide the desired assistance without being passed on to someone else.

Bell needs to get its act together.

IMO,
Ian