To: Lahcim Leinad who wrote (29849 ) 6/27/2012 3:36:39 PM From: sense 1 Recommendation Read Replies (2) | Respond to of 34857 This link seems to be saying that the issue has nothing at all to do with any factor other than the company failing to adopt a proper plan for communicating, during a transition, that would have them recognize and adapt to the need to address the market requirement in sustaining their channels:communities-dominate.blogs.com Not useful, to me, to see the author waste the e-ink in addressing what it's "not"... I still can't believe that there are that many potential smartphone users out there who are geek enough to even know or care what Symbian is, or what it might mean to their user experience to have the company change operating systems in some future generation of product... as if their old phones will suddenly quit working on the day that happens, because no one has even found it useful to sustain support of their legacy products, or to enable them in an upgrade to something the company thinks will work better ? Do you think that focus is correct ? That it was about a mis-communication that killed their distribution... that nothing at all to do with the product or its function and features ? That would mean that it could well be that the Lumia is an equal or superior product... that "should" have it killing Apple... if only the way the market works were based on valuing the features, rather than... "the choice of the community" isolated from other things ? While not cutting the management any slack, that still sounds a lot to me like a market that is broken, for some reason... when you see tech products being cut out of the market without any consideration being given to the product itself... Wondering how much of that effect might be a knock on... extending the Microsoft reputation for... uh... "uninspiring" appeal to consumers in their own consumer offerings ? I'd think there might be an issue or two tied to what else that suggests... in the appearance that announcing you're going with Microsoft will naturally mean immediate market rejection of your competitive entry... independent of and function that depends on what the product is actually like... and what the user experience with the product is like, relative to the competition ?