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Technology Stocks : SYQUEST -- Ignore unavailable to you. Want to Upgrade?

To: Cogito who wrote (4960)	12/5/1997 11:15:00 AM
From: John T. Hardee	Read Replies (2) \| Respond to of 7685

Come on down.. SYQT is having a good day at the market. up 3/32 for the day. Vol is active. Sky is clear. All clear ahead

To: Cogito who wrote (4960)	12/5/1997 11:33:00 AM
From: Robert E. Bruss	Respond to of 7685

Yes, it is true that they charge $15.00 for phone support incidents which are not related to an Iomega product fault. I think that's a reasonable price for good help, and it really encourages people to 1) read the manual, and 2) use the online sources for help. ========= Here's a for instance of a company I like to deal with and whose products I'm happy to buy. Last week I had a problem with very slow restores and when I called Imation this AM they were nice enough to take the time to look into it and offer some explanations. Toll free, no hassles, no defensive attitude about why I called. No credit card number. No finger pointing ("well, you know, almost nothing is ever our fault"), just quick help in resolving the problem. Read the manual? All two 11"x14" pages? They print on both sides, you know - it might take a week. I haven't found any online sources for help on things are not very clear, when judgement and experience and a little thinking are needed. Canned replies don't often fix things other than the simplest problems.

To: Cogito who wrote (4960)	12/5/1997 1:30:00 PM
From: DMurph	Respond to of 7685

Except that the Iomega "manual" is a misnomer at best. It barely contains enough info and direction to get started, let alone resoplve any problems. Very unsatisfactory for someone with l0imited expertise I think.

To: Cogito who wrote (4960)	12/5/1997 2:48:00 PM
From: Bill Anger	Read Replies (3) \| Respond to of 7685

Allen Re: Iomega tech support policies. I recently purchased a Zip drive and could not hook it up to my parallel port with my HP printer attached as the instruction manual indicated. After checking with on line support and Fax service I was told to dial the $15.00 service line. To make a long story short, the service rep knew instantly that the problem was incompatability with my print drivers. He instructed me how to set up the print drivers to resolve the problem. He charged me $15.00 dispite my strong protests. Like I was suppose to know that with certain settings the print drivers will conflict with the Zip software, dispite no mention of this in the documentation or online contacts. Talk about bandits thats the last Iomega product I will ever purchase. Regards Bill