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Technology Stocks : SYQUEST -- Ignore unavailable to you. Want to Upgrade?

To: Bill Anger who wrote (4966)	12/5/1997 6:02:00 PM
From: Cameron Dorey	Read Replies (1) \| Respond to of 7685

Bill, re: Iomega tech support (since you brought it up as being so crummy), "I recently purchased a Zip drive and could not hook it up to my parallel port with my HP printer attached as the instruction manual indicated. [snip] To make a long story short, the service rep knew instantly that the problem was incompatability with my print drivers. [snip] Like I was suppose[d] to know that with certain settings the print drivers will conflict with the Zip software, dispite no mention of this in the documentation or online contacts. {emphasis added} Talk about bandits thats the last Iomega product I will ever purchase." Four (4) clicks after typing "iomega" in the Location line of my browser: iomega.com ---------------------------------------------- Revision 002 Document #2094 Known Printer Problems and Solutions This document applies to the following*: Operating System: Windows 3.1x, '95, DOS Device Type: Device Type: Parallel Zip 100 Software Version: 3.02 3.03 4.00 4.01 ---------------------------------------- HP Printers... HP 4s, 4+, 4v, 4si 4l, 4p, 5p... HP 5L... HP 5P, 5M, 6P, 6M, DeskJet 600c, and HP DeskJet printers... Other HP printer solutions... [specific stuff snipped] IMHO, you didn't look very closely at the online tech support docs. Cameron (Yes, long IOM, no position on SYQT, but I didn't trash your stock and/or its products, either)

To: Bill Anger who wrote (4966)	12/5/1997 6:32:00 PM
From: Cogito	Respond to of 7685

Bill - Regarding your experience with Iomega Tech Support. I completely agree with you that you should not have been charged in that situation. Although the problem was not really Iomega's fault, it was still something that they already knew about. Therefore, since they had not made the information about the workaround available on their website, they should have borne the cost of your call. I have copied your post and will send a letter to Iomega about this. I think it is quite possible that the particular person you spoke to was misinterpreting the guidelines on when to charge and when not to. If not, then the guidelines need to be changed. I'll let you know what I find out. - Allen PS I'm leaving this post intact, but please see the next post which I made after reading Cameron Dorey's post on this subject.

To: Bill Anger who wrote (4966)	12/5/1997 8:01:00 PM
From: FuzzFace	Respond to of 7685

Bill, I can understand your frustration. Though the info you needed was on the web site, when I tried to find it using their search engine - the method of choice when I don't know a big site very well - it gave me a severe error. Search keywords were "ZIP" and "PRINTER". They need to fix that. And I'll agree with Allen, that the tech support rep should have told you why you were charged. But ideally, he should have told you before hand that the web site has the info, and that if he says any more then he'll have to charge you. Then you could have thanked him and re-searched the site. One final note. I have built my newest PC from scratch and have had trouble with many components. I am very well versed at going to manufacturers' web sites to find a solution. Most of the time, I come up empty after a long and frustrating search. Companies including Maxtor, Western Digital, IBM, Creative, Cyrix, IWill, SohoWare, Intel, Microsoft, NEC, and Iomega* have all given me negative results on problems I was having with their products. Most of the time, after spending hours in trial and error, or searching the internet, I was able to resolve the problem. But with my CDROM problem I still have no acceptable solution - I either degrade disk performance by putting both HD's on the same port, or degrade it by putting one on the same port with my NEC CDROM which causes I/O mode to fall back to the BIOS using any of 3 different drivers written by Microsoft and Intel. NEC tech support emailed me to tell me they don't support their CDROM because it is an OEM version, and I should talk to my box maker. I bought the CDROM at Fry's. How's that for the run around? So count your blessings that IOM does support its product, and in so many ways. * I was trying to find out how to boot to Win95 (not just DOS) from my ATAPI Zip.