To all - It appears that Compaq is making the right moves in customer service and support. Read the Compaq Email that was sent to me and feel free to visit or use the information provided;
"Dear Tom,
We hope you are enjoying your Presario computer!ÿ We like to make it our
business to ensure that your Presario is easy to use and maintain.ÿ Therefore,
we have compiled some useful information, offers, and advice to help you get the
most from your PC, as well as to keep you abreast of the latest innovations,
news, and developments here at Compaq. This edition includes information on:
* Price reductions on guaranteed compatible options
* Availability of free Microsoft Internet Explorer 4.0 upgrade
* Launch of the Exploration Zone on the Internet
* New on-line support capabilities
* Helpful computer usage tips
* Savings on our latest Presario line
CONCERNED ABOUT OPTION QUALITY OR COMPATIBILITY?ÿ CALL US AT 1-800-888-0220
There are many products on the market that can make computing more fun,
powerful, and efficient -- from scanners to color printers to software to
memory.ÿ But how do you know whether they're compatible with your PC?ÿ We can
help.ÿ In order to provide you with the best upgrades and accessories for your
Presario, we're continually working with a variety of leading option and
peripheral manufacturers, and are testing their products for compatibility with
your Presario. Here are just a few of our popular items- just in time for the
holidays:
* Compaq Videophone (was $199.95, now $59.95)*: The Compaq Presario Videophone
System, allows you to send and receive videophone calls over a standard phone
line. Easy to install, just connect one cable from your computer to the USB
camera, and insert the auto install CD (included) into your CD-ROM drive. Works
with the Compaq Phone Center to make or receive calls.ÿ "See" your family for
the holidays!
* JBL Pro Subwoofer ($99.95)*: Add a JBL Pro Subwoofer with a built-in equalizer
and listen to your Presario soar! Using two-way speakers, this 20 watt subwoofer
fills the room with rich, full bass that makes every multimedia and audio CD
come alive.
* Epson 600Q printer ($269.95)*: Add great printing performance to your Compaq
Presario PC with the Plug-and-Play Epson color ink jet printer. Specifically
designed to complement Presario PCs, it offers the best print quality in its
class -- with laser quality black text and 1440 dpi photo-quality color.
* Software value packs (As low as $69.95)*:ÿ From family entertainment to sports
to system utilities, Compaq offers a range of software value bundles at
substantial discounts to registered Presario users.ÿ Call us for the details!
For more information, or to purchase, call us at 1-800-888-0220, or visit
Compaq's Consumer On-line Store at compaq.com
*Call us for compatibility with your unit.
ANNOUNCING AVAILABILITY OF MICROSOFT INTERNET EXPLORER 4.0 - OPTIMIZED
FOR PRESARIO!
On September 30, Microsoft announced its new Internet Explorer,
version 4.0. Now, Compaq brings you this advancement in web technology in a
special version of Internet Explorer designed for Presario users.ÿ This Compaq
version of Internet Explorer includes the Compaq-at-home Channelÿ -- designed to
provide you with solutions to common computing problems, information on how to
maximize your computing experience, notifications of software upgrades and
information about the latest options and accessories -- all customized for your
Presario model.ÿ
Due to early software conflicts, if you've downloaded Internet Explorer directly
from Microsoft or other parties, you may experience problems with various
desktop components, such as the Home Base interface installed on your Compaq
Presario.ÿÿ Because of this issue, Compaq recommends that you uninstall your
current version, and reinstall the Compaq customized version that includes a
Microsoft fix that eliminates Home Base conflicts.
Just download our free version of Internet Explorer 4.0 from the Compaq Internet
Explorer 4.0 site at compaq.com and experience the latest
in web technologies for yourself!
SEARCHING FOR RICH INTERNET CONTENT?ÿ COMPAQ LAUNCHES EXPLORATION ZONE!
Get more from your Presario by visiting Compaq's new Exploration Zone at
compaq.com; This new Internet site is designed to
bring to you rich Internet content to simplify your computing experience.
"Internet University" provides a series of frequently updates lessons, special
articles, an Internet glossary and more to keep you up-to-speed with the WWW.
"Tips and Tricks" offers articles on applications and imaginative uses for your
Presario, as well as helpful how tos, tips and shortcuts to get more from your
PC.ÿ Snap!On-Line provides "the best of the web" as well as feature articles
covering business, entertainment, learning, sports, news, shopping and many
other categories.ÿ "Technology Showcase" provides opportunities to view new
technology demos and customize your desktop.
NEED HELP? WE'RE ON-LINE AND READY TO SERVE!
Now you can get "Extra Mile Service" on-line at
compaq.com Compaq's commitment to world class
support continues with our continually improving Internet support offering. Get
detailed step-by-step PaqTip solutions to issues or concerns, visit Presario
Help for information on how your computer works, or download software upgrades
that can keep your PC working perfectly for you.
QUICK TIP - BROUGHT TO YOU BY TIPWORLD!
Looking to increase your desktop real estate? You can change your screen
resolution, or the number of dots displayed per inch without restarting your
system. The higher the resolution, the more you can fit on screen. Right-mouse
click the desktop, choose Properties, and click the Settings tab. Slide the
lever under Desktop area towards Less or More to see the resolution settings
available for your system. As you do, you'll see a preview of each. When you
find one you like, click OK twice to see the change in real life. Then choose
Yes or No to confirm or cancel the change.
ANYONE ON YOUR SHOPPING LIST NEED A PRESARIO? COMPAQ CUTS SYSTEM PRICES
Reinforcing its performance and value offering to consumers, we've announced
U.S. price reductions from 15 to 25 percent on select Presario home computers.
Compaq now offers exceptional prices on powerful multimedia systems. This
latest action extends the company's commitment to providing a broad range
of quality computers at compelling price points, enriching its home computing
solutions in time for the 1997 holiday season. These special offers include:
* A $500 price reduction on our top-of-the-line Presario 4850 300MHz Pentium II
PC, now only $2,499.ÿ Better hold onto your mouse, because this Presario offers
a new level of power!
* A $500 reduction on our Presario 4840 266MHz Pentium II PC, now only $2,199.
You get an explosive level of performance and awesome entertainment capability!
* A $400 reduction on our Presario 1680 200MHz Intel Pentium Processor with MMX
technology, now only $3,799.ÿ This incredible multimedia mobile machine allows
even the biggest road warrior to take along the powerful performance of a
desktop.
For more information or to order, call 1-800-888-0220 or visit
compaq.com Or, call 1-800-345-1518 to find a Compaq
authorized retail provider near you.
THANKS TO YOU, WE'RE #1!
Compaq has become the number one provider of home PCs in America at retail,
according to the latest data from Audits & Surveys Worldwide, a leading market
research firm.ÿ We are very excited about our #1 position, and want to thank
you, for choosing us for your computing needs!
****************************************************************************
Thank you again for choosing Compaq.ÿ We hope that you have found this
communication helpful.ÿ However, if you would prefer not to receive similar
correspondence in the future, please notify us at Compaq-at-Home@compaq.com.
For service and support questions contact support@compaq.com
E3 " |
