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To: Mohan Marette who wrote (24821)	12/11/1997 3:54:00 PM
From: jim kelley	Read Replies (1) \| Respond to of 176387

>><Now they are in the process of getting rid of the ~90% of their >>channel.> >Not quite true,if i read the news release correctly.The way I >understand it they will choose 400 or so channels as 'approved >channels',but anybody can sell CPQ if they want to,they just won't >have the 'approved dealer' status. Yes. So ~10% of the channel will be Compaq approved dealers and the other 90% will be Compaq disapproved dealers. This means the disapproved dealers will be allowed to unload their excess inventory of Compaq computers. It also means that Compaq does not have to take back the excess product. No wonder they are trying to stuff the channel! >><CPQ vowed loyalty to the channel> So why make public statements to that effect? I think the answer is that they had to lie to avoid a early revolt by their channel. >I suspect in cut-throat business environment these days the only >loayalty anyone can expect is to 'themselves'.I would think by now >(for better or for worse,) the days of 'life-time employment','customer >loyalty' and like have gone into obscurity,if you ask me, at least this > is the impression i get from watching the present day business > practices around the world. Why can't we all just get along....( Rodney King) >><This is an tacit acknowledgement by CPQ that their customer >>service is not adequate. This has been supported by numerous >> articles in the rags.> >If this is true, then any action by the company to improve the > situation should be applauded. Applause is probably too strong a response. I approve but I find difficult to applaud. They have known about these problems for along time. Regards, Jim Kelley P.S: I do not mind a little fluff if it is well done.

To: Mohan Marette who wrote (24821)	12/11/1997 4:04:00 PM
From: hpeace	Respond to of 176387

mohan, you are wasting your time with jimbo... I want dell to go up and cpq too... but, sooner or later in this biz your stk crashes 50% or more.. it's happened to dell in the past and all the pc vendors including cpq. the radical dellites..and I really mean the radical dellites not most of them..... are just asking for allot of smashing "when and I do mean when " dell crahses.... talking trash on the field really just means sooner or later the other team beats your 60 to zip and does a couple of blind side hits too. It's best in the pc game to win with dignity instead of trash talking your opponent with their stk goes down. Jim's comments about cpq and other pc makers are more from some kind of grudge instead of constructive suggesting of improvements jimbo is just one of the radicals and not representative with all of them. It's best just not to even discuss it on this thread since it's too disruptive to invesing and the other members of the dell thread..

To: Mohan Marette who wrote (24821)	12/12/1997 9:18:00 AM
From: jbn3	Read Replies (2) \| Respond to of 176387

re: The way I understand it they will choose 400 or so channels as 'approved channels',but anybody can sell CPQ if they want to,they just won't have the 'approved dealer' status. Mohan, IMVHO, one of CPQ's biggest problems is, and will continue to be, executing a standardized quality control through the diverse channel outlets. I believe this may well be a major factor in their decision to cut back the number of 'approved' channels. However, if 'anybody' can sell CPQ, they are back to square 1. regards, 3.